# Senior Product Ops Specialist (MOM) at GovTech Singapore

GovTech Singapore is hiring a Senior Product Ops Specialist (MOM) in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on GovTech Singapore](https://jobsbylevel.com/go/0afdc13b-3822-4a54-b36a-b641ce9539eb?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Singapore.

## Details

- Company: [GovTech Singapore](https://jobsbylevel.com/companies/govtech-singapore)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Singapore
- Posted: October 2, 2026
- Apply: https://jobsbylevel.com/go/0afdc13b-3822-4a54-b36a-b641ce9539eb?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-product-ops-specialist-mom-at-govtech-singapore-de9233

## Description

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] To establish and manage the operational systems, analytics infrastructure, launch processes, feedback loops, and delivery practices required to support WorkPassConnect as a reliable and scalable platform for Work Pass Holders and MOM Producers. The WorkPassConnect platform is entering a critical phase of development, moving from POV-Beta through to broader rollout across the Work Pass Holder population by end 2027. As the platform scales to onboard additional MOM divisions and approved Producers, the operational complexity grows significantly — spanning producer onboarding, service configuration, cross-team coordination, and ensuring that shared capabilities such as authentication, consent management, and notifications are consistently and correctly implemented across all services built on the platform. This work requires dedicated Product Operations support that sits between the technical delivery team and the business stakeholders who depend on the platform. Without this capacity, the risk is that onboarding bottlenecks, inconsistent implementation of platform standards, and unresolved operational issues will erode the usability gains already demonstrated in early testing. The Product Ops role is a operational requirement for WorkPassConnect to fulfil its mandate as a unified, reliable, and scalable platform for Work Pass Holder-facing services. The scope for Product Ops include as follows: Product analytics and reporting Build and maintain analytics infrastructure and automated dashboards to provide centralised visibility into WorkPassConnect’s key metrics, user behaviour, and engagement trends. Product team has timely and reliable visibility of platform performance, user behaviour, adoption, and engagement trends. Platform operational workflows Establish and manage WorkPassConnect’s operational workflows, including Producer onboarding, incident handling, release processes, and cross-functional coordination. Platform operations are consistent, reliable, and scalable as more Producers and mini-services are onboarded. Launch readiness and release coordination Lead end-to-end launch readiness for new features and mini-services, including scope definition, success metrics, launch plans, risk registers, and post-launch retrospectives. New features and mini-services are launched in a structured and controlled manner, with clear readiness checks and post-launch learning. Voice of Customer programme Architect and manage WorkPassConnect’s Voice of Customer programme by consolidating user feedback, support data, and research insights into actionable recommendations. User feedback is systematically captured, analysed, and converted into product improvement opportunities. Closed-loop feedback management Implement feedback processes that track issue resolution, measure impact on user satisfaction, and ensure insights are fed back into the product backlog. User issues and pain points are not only captured but also tracked through to resolution and product improvement. Tooling, automation, and documentation Identify and implement tooling, automation, templates, and documentation practices to reduce manual

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-product-ops-specialist-mom-at-govtech-singapore-de9233

Source: https://jobsbylevel.com/jobs/senior-product-ops-specialist-mom-at-govtech-singapore-de9233

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-product-ops-specialist-mom-at-govtech-singapore-de9233.

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