# Senior Product Ops Specialist (SLA) at GovTech Singapore

GovTech Singapore is hiring a Senior Product Ops Specialist (SLA) in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on GovTech Singapore](https://jobsbylevel.com/go/c9279e11-a663-4c35-8e4d-5d65a9ebc283?utm_medium=ai-agent).

AI Level 1, AI centrality 28 out of 100. Singapore.

## Details

- Company: [GovTech Singapore](https://jobsbylevel.com/companies/govtech-singapore)
- AI level: AI Level 1 (score 28 out of 100)
- Location: Singapore
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/c9279e11-a663-4c35-8e4d-5d65a9ebc283?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-product-ops-specialist-sla-at-govtech-singapore-4b1294

## Description

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] Designing how the programme operates Design and continuously improve the programme operating model, so governance, funding, security and vendor workflows scale as delivery expands Develop reusable operating practices, templates and standards that become the default way future transformation workstreams operate Capture, codify and continuously improve programme operational knowledge, including governance playbooks, procurement patterns, security patterns and AI operating guides Synthesise operational insights into recommendations for Product Managers and programme leadership, influencing investment priorities, governance improvements and delivery strategy Running the programme on data Own a suite of programme health metrics, for example governance lead time, procurement cycle time, vendor onboarding time, vendor productivity, budget variance, dependency ageing and AI automation savings Use these to optimise the programme objectively rather than by intuition Cross-programme coordination Be the single point of contact for central functions (Finance, Procurement, Legal, Security, IT) so they are not dealing with multiple people across the programme Surface dependencies, risks and decisions that sit outside the squads, and route them to the right owner before they become blockers Coach delivery teams and Product Managers on effective operational practices, reducing delivery friction through shared ways of working Funding and governance Own the numbers, assumptions and models behind the programme's full lifecycle funding estimate, and prepare submissions for the funding and technical governance committees Re-baseline estimates after each release as actual delivery data replaces extrapolation Run the budget definition cycle with Finance, including CAPEX/OPEX classification, choosing the right line-item granularity, and moving numbers between calendar-year and financial-year bases Security and compliance clearances Run security clearance workstreams end to end: data classification justification, risk assessments, and deviation requests Work out what controls the STARS2.0 team needs, scope the requests properly, and get approvals through without pulling engineers off technical work Vendor operations Own vendor onboarding logistics: devices, tool access, security clearances, approvals and building access, so partners are productive from day one Collect and analyse vendor timesheets monthly and produce reporting that answers whether this delivery model is genuinely better, cheaper and faster than a traditional bulk tender Build the commercial baseline and data that support vendor negotiations, and track delivery against contract terms, scope and team shape Coordinate with Procurement and Legal on purchase orders, contract variations and related approvals AI-native operations Much of this work is repetitive, document-heavy and rules-bound. We expect you to automate it aggressively, from timesheet parsing and budget reclassification to submission drafting and dependency tracking, and to measure the time you win back Develop repeatable AI-assisted operational workflows that become standard practice across the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-product-ops-specialist-sla-at-govtech-singapore-4b1294

Source: https://jobsbylevel.com/jobs/senior-product-ops-specialist-sla-at-govtech-singapore-4b1294

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-product-ops-specialist-sla-at-govtech-singapore-4b1294.

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