# Senior Project Manager at Five9

Five9 is hiring a Senior Project Manager. It pays $105k-$291k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/ff4f197f-96c6-4c2a-8b87-65dd211f6358?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Irving, TX (Hybrid).

## Details

- Company: [Five9](https://jobsbylevel.com/companies/five9)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Irving, TX (Hybrid)
- Salary: $105k-$291k
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/ff4f197f-96c6-4c2a-8b87-65dd211f6358?utm_medium=ai-agent

## Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking an experienced Senior Project Manager to lead complex, cross-functional business technology initiatives from concept through delivery. This role will manage multiple concurrent projects across enterprise platforms such as CRM (Customer Relationship Management), HCM / HRIS (Human Capital Management / Human Resources Information System), MAP (Marketing Automation Platforms), AI /Automation, WFM (Workforce Management), and other platforms supporting revenue growth, operational scale, compliance, efficiency, and security. The ideal candidate combines disciplined project leadership, strong business and technical acumen, and the ability to influence stakeholders in a fast-paced, global environment. The ideal candidate brings a variety of experiences and embraces the idea of continuous improvement with an affinity toward bringing business value. Responsibilities Own the end-to-end delivery of multiple complex, concurrent business technology projects, from intake and planning through implementation, adoption, and closeout. Partner with business leaders, product owners, engineering teams, architects, vendors, and other stakeholders to align objectives, scope, success measures, dependencies, and delivery commitments. Develop and maintain project charters, integrated plans, schedules, budgets, resource forecasts, decision logs, risk and issue registers, and executive-ready status reporting. Own delivery and drive governance, facilitate key decisions, and manage changes to scope, schedule, resources, and priorities with clear assessment of business and delivery impacts. Run monthly steering committees (SteerCos) and weekly status reviews, manage RAID (risks, assumptions, issues, dependencies), and coordinate user acceptance testing (UAT). Proactively identify risks, issues, and cross-project dependencies; establish mitigation and escalation plans; and remove obstacles to keep delivery on track. Push back diplomatically, including with senior leaders, when a request puts scope, quality, or the date at risk, and offer options and tradeoffs. Lead requirements/user stories, readiness, testing, release, and change-management activities in partnership with business and technical teams to support successful adoption. Communicate concise, transparent updates on progress, milestones, decisions, risks, financials, and outcomes to working teams and senior leaders. Use AI to automate routine project management activities to gain efficiency and to share with the rest of the PMO. Strengthen project management practices through lessons learned, reusable standards, delivery metrics, and continuous improvement across the PMO. Key Competencies Demonstrated success delivering complex, cross-functional technology initiatives on time, within scope, and within budget. Strong leadership, facilitation, negotiation, and influencing skills, including the ability to drive alignment without direct authority. Sound judgment and analytical problem-solving, with the ability to prioritize competing demands and make tradeoffs in a dynamic environment. Working knowledge of multiple delivery approaches such as Agile, Scrum, Waterfall, and/or hybrid with the judgment to apply the right method to the work. Ability to translate between business needs and technical requirements/user stories while maintaining focus on intended outcomes and user adoption. Executive-level written and verbal communication skills, with a proactive, accountable, and collaborative working style. Curiosity about AI and eagerness to use it to automate routine

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-project-manager-at-five9-2bac73

Source: https://jobsbylevel.com/jobs/senior-project-manager-at-five9-2bac73

## Cite this page

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