# Senior Quality Assurance Administrator - Bilingual at Wells Fargo

Wells Fargo is hiring a Senior Quality Assurance Administrator - Bilingual. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/cf4e9d22-1e79-4809-a47e-8203ebc0e2c0?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 37 out of 100)
- Location: CHARLOTTE, NC
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/cf4e9d22-1e79-4809-a47e-8203ebc0e2c0?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-quality-assurance-administrator-bilingual-at-wells-fargo-4a924d

## Description

About this role: Wells Fargo is seeking a Senior Quality Assurance Administrator to support Global Payments & Liquidity. In this role, you will help strengthen our risk and compliance environment through quality assurance, proactive monitoring, governance, and effective risk identification and escalation. You will be responsible for adhering to applicable policies and procedures, supporting timely issue remediation, and making sound risk decisions aligned with the business unit’s risk appetite and regulatory requirements. In this role, you will: Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary Assist in development and design of product specific databases Review and score work Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients Monitor quality assurance programs and processes to identify gaps and risk assessment Design and conduct training for as needed Provide coaching to staff and track performance expectations and results Make final scoring decisions on disputes which impact quality results Interact with staff and business partners to promote team work and departmental effectiveness Required Qualifications: 2+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking proficiency in Spanish and English Desired Qualifications: Strong analytical skills with exceptional attention to detail and accuracy Proven ability to organize and manage multiple priorities effectively Ability to work effectively in a virtual environment across multiple time zones and locations Demonstrated ability to handle confidential and sensitive information with professionalism and discretion Job Expectations: This position offers a hybrid work schedule Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. Posting End Date: 30 Oct 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada:

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-quality-assurance-administrator-bilingual-at-wells-fargo-4a924d

Source: https://jobsbylevel.com/jobs/senior-quality-assurance-administrator-bilingual-at-wells-fargo-4a924d

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-quality-assurance-administrator-bilingual-at-wells-fargo-4a924d.

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