# Senior Quality Manager, ROC Quality Management at Amazon

Amazon is hiring a Senior Quality Manager, ROC Quality Management in Tokyo, Japan. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/3fd68bf8-1c94-494a-9b77-48cc253ac13f?utm_medium=ai-agent).

AI Level 1, AI centrality 25 out of 100. JP, 13, Tokyo.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 25 out of 100)
- Location: JP, 13, Tokyo
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/3fd68bf8-1c94-494a-9b77-48cc253ac13f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-quality-manager-roc-quality-management-at-amazon-b8ca41

## Description

ポジション概要 Position Overview 本ポジションは、新しいビジネスや特殊輸送が生み出す、前例のないミドルマイル（拠点間輸送）の配送品質課題を担うプログラムマネージャーの役割です。新規・特殊輸送で発生する輸送貨物の遅延に対し、品質を守る手法を自ら設計・実行し、プログラムとして確立していきます。確立された品質管理の方法論を土台にしつつも、その枠に捉われず、新しい輸送形態に適したミドルマイル品質マネジメントの手法をゼロから構築します。 This is a program manager role that owns the unprecedented Middle Mile (inter-facility transportation) delivery-quality challenges created by new businesses and special transportation. You will design and execute methods to protect quality against the transportation delays arising from new and special transportation, and establish them as a program. Building on established quality-management methodologies - but not bound by them - you will create, from the ground up, Middle Mile quality-management methods suited to new transportation modes. チーム概要 Team overview JP ATS ROC - Quality Management (QM) は、Middle Mile（拠点間輸送）における配送品質を守る ROC（Relay Operations Center）内のチームです。我々のミッションは「お客様への約束（Promise：配送予定日）を守り抜く」こと。確立された方法論を持つ一方で、新しいビジネスや特殊輸送といった前例のない領域にも果敢に挑み、既存の枠に捉われずに品質マネジメントの手法を進化させ続けています。データとメトリクスを基盤に、オペレーション・輸送・リーダーシップをつなぐハブとして機能します。 JP ATS ROC - Quality Management (QM) is the team within the ROC (Relay Operations Center) that safeguards delivery quality across the Middle Mile (inter-facility transportation). Our mission is to keep the Promise (promised delivery date) we make to customers. While we hold established methodologies, we also boldly take on uncharted areas such as new businesses and special transportation, continuously evolving our quality-management methods beyond conventional frames. Grounded in data and metrics, we serve as the hub connecting Operations, Transportation, and Leadership. 職務内容 Job Description 担当は、新しいビジネス・特殊輸送で発生するミドルマイルの輸送遅延・品質課題です。これらの原因を分析し、既存の品質管理手法が通用するか否かを見極めたうえで、必要に応じて新しい輸送形態に適した方法論を構築・実行します。Transportation / Capacity Planning や FC / Sort Center / Delivery Station のオペレーションと連携し、現場実態に即した実行可能なプログラムへと落とし込みます。あわせて、配送予定日の精度の維持・改善や、対応プロセスの標準化・プログラム化を推進し、再現性とスケーラビリティを確保します。 You will own the Middle Mile transportation delays and quality issues arising from new businesses and special transportation. You will analyze their root causes, assess whether existing quality-management methods apply, and - where needed - build and execute methodologies suited to new transportation modes. Partnering with Transportation / Capacity Planning and FC / Sort Center / Delivery Station operations, you will translate these into executable programs grounded in on-the-ground realities. You will also drive the maintenance and improvement of delivery-date accuracy and the standardization and productization of the response process to ensure repeatability and scalability. 本ポジションの魅力 Why This Role Is Attractive - 前例のない領域で、ミドルマイル品質の方法論を自ら設計・確立できるオーナーシップとやりがい - 既存の手法を活用しつつ、新規・特殊輸送に最適化した新しいアプローチを構築できる大きな裁量 - リーダーシップ／経営層と直接連携し、戦略を全国規模の成果に変える影響力 - 成長領域を担うことで得られる、高い可視性とキャリア拡大の機会 - 配属直後ではないものの、将来的にはPeople Managerとしてチームを率いるキャリアパス - The ownership and reward of designing and establishing Middle Mile quality methodologies in uncharted territory - Significant latitude to leverage existing methods while building new approaches optimized for new and special transportation - Direct influence with leadership, turning strategy into nationwide results - High visibility and strong opportunities to expand your career by owning a growth area - A career path toward leading a team as a People Manager in the future (not immediately upon joining) At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture. Key job responsibilities - 新しいビジネス・特殊輸送で発生するミドルマイルの輸送遅延・品質課題を担当し、その原因分析と改善をリードする - 確立された品質管理の方法論を活用しつつ、その枠に捉われず、新しい輸送形態に適したミドルマイル品質マネジメントの手法を構築・実行する - 配送予定日の精度（納期遵守）の維持・改善をリードする - Transportation / Capacity Planning

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Source: https://jobsbylevel.com/jobs/senior-quality-manager-roc-quality-management-at-amazon-b8ca41

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Level. https://jobsbylevel.com/jobs/senior-quality-manager-roc-quality-management-at-amazon-b8ca41.

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