# Senior Regional Operations Director - Marken (North America) at UPS

UPS is hiring a Senior Regional Operations Director - Marken (North America). It pays $128k-$273k a year and Level rates it Little AI ●○○○; you can [apply on UPS](https://jobsbylevel.com/go/547cf766-d458-49df-9277-a8a721bb001b?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. US - MARKEN HEADQUARTERS (NCSLA).

## Details

- Company: [UPS](https://jobsbylevel.com/companies/ups)
- AI level: AI Level 1 (score 38 out of 100)
- Location: US - MARKEN HEADQUARTERS (NCSLA)
- Salary: $128k-$273k
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/547cf766-d458-49df-9277-a8a721bb001b?utm_medium=ai-agent

## Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Senior Regional Operations Director, NORAM serves as the senior operational leader for the North America region and is responsible for the strategic direction, operational performance, service excellence, customer experience, quality, compliance, and cost efficiency of the regional operations organization. Reporting directly to the Chief Operating Officer, this role provides leadership across all operational functions, facilities, and business units within NORAM and is the operational face to NORAM clients building strong client relationships. As the senior operational leader for North America, this role is accountable for the performance, scalability, and strategic direction of the NORAM operations organization and serves as a key member of the Global Operations Leadership Team. The role is responsible for developing and executing regional operational strategy, driving continuous improvement, optimizing network performance, supporting business growth, and ensuring the highest levels of service, quality, and regulatory compliance. The Senior Regional Operations Director partners closely with Commercial, Quality, Finance, HR, IT, Customer Service, and Global Operations leadership to align operational execution with enterprise objectives and customer expectations. The position provides leadership and oversight to Branch Managers, Functional Operations Directors, and other operational leaders across the region, fostering a culture of accountability, operational excellence, innovation, and employee development while ensuring sustainable and scalable growth. The Senior Regional Operations Director serves as the designated regional operational leader for NORAM and may represent the Chief Operating Officer in regional operational governance, customer engagements, and strategic initiatives as required. Responsibilities Lead all NORAM operations and ensure alignment with company strategy, customer commitments, and financial objectives. Provide leadership and direction to Branch Managers, Functional Operations Directors, Regional Program Leaders, and other operational leadership positions. Own regional operational performance including service, quality, compliance, customer satisfaction, productivity, and cost management. Establish and monitor key performance indicators and drive accountability across the region. Develop and execute regional operational strategies that support growth, scalability, and operational excellence. Own forecasting and the building of operational budgets. Lead network optimization initiatives including facility footprint, transportation design, capacity planning, and resource allocation. Drive continuous improvement initiatives focused on service excellence, customer experience, productivity, and profitability. Partner with Commercial leadership to support strategic account growth, customer retention, and new business opportunities. Serve as executive sponsor for key customer relationships and critical customer escalations. Lead business continuity, risk management, and operational resilience initiatives across the region. Ensure compliance with GDP, GxP, regulatory, quality, and company standards. Identify and implement automation, digital transformation, and process improvement opportunities. Manage regional operating budgets, capital expenditure planning, and cost-efficiency initiatives. Develop leadership capability through

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-regional-operations-director-marken-north-america-at-ups-a54553

Source: https://jobsbylevel.com/jobs/senior-regional-operations-director-marken-north-america-at-ups-a54553

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-regional-operations-director-marken-north-america-at-ups-a54553.

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