# Senior Relationship Support Manager at Nationwide

Nationwide is hiring a Senior Relationship Support Manager. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/9b2e8249-f6c7-491e-9148-eca267b5ab8b?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Northampton, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Northampton, United Kingdom
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/9b2e8249-f6c7-491e-9148-eca267b5ab8b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-relationship-support-manager-at-nationwide-83f43c

## Description

Business Banking is one of the fastest‑growing and most energised parts of our organisation and we’re looking for a Senior Relationship Support Manager to lead a team delivering support to a team of Relationship Managers in our Social Housing Lending Sector. You will be responsible for leading the team delivering administrative support for a portfolio of Social Housing customers, this will involve providing the very highest level of customer service to a broad spectrum of Housing Associations. We are looking for an outstanding individual with a proven track record of team leadership and fantastic service delivery in a fast paced and complicated environment, if this sounds like you then apply without delay. The role is within the Social Housing Team, which is part of Business Banking. You will be responsible for managing a team, who will be providing support to a team of relationship managers dealing with some of the country’s largest Social Housing Associations. This is a 24-month Fixed-Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Your role will involve you setting up and running a Relationship Support Team, whose role will be to provide a first-class customer service for an existing portfolio of borrowers alongside an existing team of Relationship Managers. The team will undertake all aspects of portfolio support activities including the monitoring customer performance, receive financial information for extraction and review and developing portfolio service standards and controls. As this will be a brand-new team, the successful candidate will have a lot of freedom to put their own ideas into its design and operation. About you As a minimum requirement, you will have: A proven track record of leading operational, servicing or portfolio management teams. In-depth knowledge of risk management, customer due diligence and AML onboarding processes. Demonstrable record of delivering service improvements and process transformation. Strong stakeholder management skills with ability to influence at senior levels. Excellent people leader, team development and coaching skills. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-relationship-support-manager-at-nationwide-83f43c

Source: https://jobsbylevel.com/jobs/senior-relationship-support-manager-at-nationwide-83f43c

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