# Senior Retention Specialist (Fixed-term 12/31/2027) at Worldline

Worldline is hiring a Senior Retention Specialist (Fixed-term 12/31/2027) in Warsaw, Poland. Level rates it Little AI ●○○○; you can [apply on Worldline](https://jobsbylevel.com/go/b3c33966-1fbb-4f8d-9590-b9cb346688b5?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Poland-Warsaw.

## Details

- Company: [Worldline](https://jobsbylevel.com/companies/worldline)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Poland-Warsaw
- Posted: September 9, 2026
- Apply: https://jobsbylevel.com/go/b3c33966-1fbb-4f8d-9590-b9cb346688b5?utm_medium=ai-agent

## Description

Who we are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The opportunity The SMB Retention Manager coordinates cross-market retention initiatives from the central planning team. You will ensure a comprehensive set of retention levers, validate regional applicability, establish governance with market stakeholders, manage performance tracking of implementations and churn/retention metrics, and build senior-management reports and steerCo materials. Day-to-day responsibilities Retention lever catalog and regional validation • Define and maintain an exhaustive set of retention levers (e.g., Save Desk, contract renewals optimization, win-back campaigns, loyalty enhancements, mid-term value add-ons). • Validate and tailor levers for each region, ensuring feasibility and impact alignment with global strategy. Governance and cross-market follow-up • Structure and govern follow-up processes for lever implementations across markets, with clear ownership and timelines. • Engage market stakeholders to secure alignment, approvals, and timely execution. • Maintain standardized playbooks, templates, and escalation paths for governance. Performance tracking and analytics • Define and monitor KPIs (renewal rate, churn/retention, net revenue retention, time-to-restore churn, Save Desk impact, campaign lift). • Track rollout progress, quantify lever impact, and provide actionable insights to regional and global leadership. • Conduct regular post-implementation reviews and ROI analyses to inform optimization. Reporting and steerCo readiness • Build and maintain managerial dashboards and periodic management reports. • Prepare steering committee (SteerCo) materials, including progress updates, risk/issue logs, and decision-ready recommendations. • Synthesize cross-regional insights to steer global retention strategy and prioritization. Collaboration and enablement • Work with Regions, Sales, Customer Success, Marketing, and Finance to design and execute retention initiatives. • Develop enablement materials and trainings to support regional execution of levers. • Align retention efforts with pricing, product, and lifecycle strategies. Data, tools, and process improvements • Ensure data integrity and availability for retention analytics; optimize data pipelines and dashboards. • Identify tool needs (CRM, CS platforms, BI) to support governance, measurement, and reporting. Who are we looking for We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: Minimum 4 years professional experience in a customer marketing, sales or leading customer service role in an international organisation Business studies (bachelor’s/master’s degree) or comparable qualification Excellent skills in analysing and reporting data and creating and implementing action plans of output of data Self-starter with entrepreneurial mindset to initiate ideas, solve problems and a healthy dose of persistence. Motivation to make a difference and challenge the status quo and our organization Proficiency with CRM/CS platforms (Salesforce); Experience in data analysis and BI tools (SQL/Excel; Power BI or Tableau) is a plus; Ability to operate in a matrix environment, influence without formal authority, and align multiple regions. Strategic and analytical thinking and planning, team player with hands-on mentality Excellent skills in presenting and leading project teams and contributors Excellent interpersonal skills and demonstrated ability to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-retention-specialist-fixed-term-12-31-2027-at-worldline-3a520b

Source: https://jobsbylevel.com/jobs/senior-retention-specialist-fixed-term-12-31-2027-at-worldline-3a520b

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-retention-specialist-fixed-term-12-31-2027-at-worldline-3a520b.

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