# Senior Scheduling Analyst - Maternity Cover (12 Month) at loveholidays

loveholidays is hiring a Senior Scheduling Analyst - Maternity Cover (12 Month) for a remote role open to applicants in United Kingdom. Level rates it Little AI ●○○○; you can [apply on loveholidays](https://jobsbylevel.com/go/b0d307ea-d5d2-40e4-9853-cdde2df8c9a2?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Remote (London).

## Details

- Company: [loveholidays](https://jobsbylevel.com/companies/loveholidays)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Remote (London)
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/b0d307ea-d5d2-40e4-9853-cdde2df8c9a2?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-scheduling-analyst-maternity-cover-12-month-at-loveholidays-e96753

## Description

Why loveholidays? We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams. The difference you’ll make You’ll sit in the Workforce Planning team, reporting to the Head of Strategic Workforce Planning & Optimisation. Working with Operations, Business Process Outsourcing (BPO) partners, Training and Quality, you’ll create accurate, cost-effective schedules that balance customer demand, employee needs and development time. The team connects customer demand with operational capacity, helping the wider business make informed staffing decisions. By improving coverage, schedule accuracy and the use of available hours, you’ll support loveholidays in ensuring we provide excellent customer service while meeting our commercial performance objectives. Workforce Planning is part out of our Customer Experience department, supporting the teams who engage daily with our travelers across a full range of services and channels in all our markets This sits within our Business function, where customer understanding, supplier relationships and commercial judgement come together. By staying close to customer needs, market opportunities and commercial performance, Business teams help shape the loveholidays proposition and turn insight into better outcomes for customers, suppliers and the business. Your day-to-day: Build, validate and publish schedules on time, using demand forecasts, skills and staffing requirements to optimise shifts, breaks and coverage, control costs and hand over risks to Operations and real-time teams. Coordinate BPO schedule delivery and shared work across sites and vendors, maintaining a consolidated view of coverage, challenging gaps and driving corrective action. With a customer-focussed mindset. partner with Training, Quality and Operations to schedule coaching, learning and other offline activities where capacity allows, meeting development needs while minimising customer impact. Manage leave allocation and tracking within agreed limits, reconcile records with the People Operations team, and keep employee skills, hours and working arrangements accurate in the Workforce Management (WFM) system. Amend task allocations within schedules in a flexible manner, and in conjunction with real time analysts, in response to incidents and issues that may otherwise impact on service outcomes Own WFM scheduling configuration and user support, troubleshoot issues, test changes and validate outputs, while maintaining clear guidance and improving processes. Use coverage and performance data to negotiate practical and innovative solutions with Operations, balancing service, cost and employee needs within workplace rules, policies and approval limits, while protecting employee information. The scope of work includes scheduling for up to 100 internal agents and their line managers across 4–8 business functions, and monitoring and coordinating schedule delivery and coverage across 2–3 BPO vendors, 3–6 sites and more than 500 vendor agents. Your skillset: A thorough understanding of contact centre operations, with hands-on experience creating and maintaining contact centre schedules in a WFM platform, including configuration, troubleshooting and output validation. Calabrio experience is highly valued. Understanding of interval-level demand, staffing, service

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-scheduling-analyst-maternity-cover-12-month-at-loveholidays-e96753

Source: https://jobsbylevel.com/jobs/senior-scheduling-analyst-maternity-cover-12-month-at-loveholidays-e96753

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-scheduling-analyst-maternity-cover-12-month-at-loveholidays-e96753.

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