# Senior Service Delivery Manager at NCC Group

NCC Group is hiring a Senior Service Delivery Manager. Level rates it Little AI ●○○○; you can [apply on NCC Group](https://jobsbylevel.com/go/c28730a4-b31e-4395-af7c-3febe8fe859d?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Rijswijk, South Holland.

## Details

- Company: [NCC Group](https://jobsbylevel.com/companies/ncc-group)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Rijswijk, South Holland
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/c28730a4-b31e-4395-af7c-3febe8fe859d?utm_medium=ai-agent

## Description

We are a global community of highly talented individuals working together to create a safer future, driven by our mission to make society more secure. Together, we make this mission possible. We are looking to strengthen our team with new Service Delivery Managers (SDMs) . Do you have a passion for serving customers and helping them use our services to improve their cybersecurity? If so, join our SDM team and help manage our growing client base alongside your 10 future colleagues. We are hiring for multiple positions, welcoming candidates with a few years of relevant work experience as well as those with extensive experience. The Opportunity In this role, you’ll be responsible for managing a set of customers. You’ll serve as their primary point of contact, holding regular meetings to discuss the quality of our services and explore opportunities to further assist them. Your ultimate goal will be to improve customer satisfaction and increase the value of the contracts we hold with them. The Team and Our Services The SDM team is part of the Managed Services department at Fox-IT , which is a division of NCC Group . Our managed services portfolio includes cybersecurity products and services such as network and log monitoring, forensic analysis, incident response, and threat intelligence. The SDM team ensures clients receive these services reliably, consistently, and professionally. At the heart of our offering is the Security Operations Center (SOC) , which monitors and quickly reports on incidents, enabling clients to respond effectively to the increasing number of cyberattacks and incidents. Most of our clients are in the Netherlands, but some may be international. We serve organizations across various sectors, helping them proactively address their cybersecurity challenges. Key Responsibilities Building and maintaining productive relationships with your assigned clients. Increasing the value of the contracts you manage, always with the aim of enhancing clients' cybersecurity. Conducting various formal and ad-hoc client meetings, such as (onsite) service reviews, addressing service-related inquiries, and managing escalations. Collaborating closely with the account management team. Ensuring all delivered services consistently align with contracted SLAs. Analysing service usage and perceived service value. Taking responsibility for your clients’ satisfaction. Skills, Knowledge and Expertise You have a natural talent for maintaining relationships and enjoy a varied agenda. You are also commercially savvy, identifying opportunities for our sales team to help clients improve their security. In addition, you have: A Bachelor’s or Master’s degree. An affinity for or knowledge of IT and cybersecurity. A clear vision of client relationship management. (Possibly) an ITIL Foundation certification. Experience in a role involving direct customer interaction. No issues with undergoing thorough screenings/background checks due to the nature of Fox-IT’s work and clients. A willingness to travel to clients as needed. Comfortable and confident communication skills in both Dutch and English, written and spoken.

Source: https://jobsbylevel.com/jobs/senior-service-delivery-manager-at-ncc-group-13ef98

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-service-delivery-manager-at-ncc-group-13ef98.

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