# Senior Service Designer at ANZ

ANZ is hiring a Senior Service Designer in Wellington, New Zealand. Level rates it Little AI ●○○○; you can [apply on ANZ](https://jobsbylevel.com/go/6940f8d8-5498-469d-843c-d583e4b692ba?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Wellington.

## Details

- Company: [ANZ](https://jobsbylevel.com/companies/anz)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Wellington
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/6940f8d8-5498-469d-843c-d583e4b692ba?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-service-designer-at-anz-e30907

## Description

Ko Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mō te tūranga - About the role As a Senior Service Designer in our Customer Experience and Design CoE, you’ll play a key role in championing the design and delivery of holistic, customer-centric solutions that help to improve the financial wellbeing of our customers. To reach this goal we’ve embedded Human-Centred Design into the creation of our products and services with our customers’ front and centre. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Location : Auckland or Wellington Role Type: Permanent Hours: 37.5 Ka aha tō rā e kite ai? - What will your day look like? The Senior Service Designer position is a dynamic and impactful role with a broad range of responsibilities. Some of your day-to-day activities may include the below: Working on bank-wide projects using your service design experience to make sense of complex processes and remove pain points for our customers and employees. Analysing business processes to understand where they provide value to the business and customers, and design or optimise them where they are creating friction Visualising end-to-end customer journeys by mapping the relationship between different components, considering people, props and processes. Be out and about researching, ideating and testing ways of delivering new experiences or improving existing ones for our customers and employees. Use a range of research techniques to capture, translate and communicate customer insights into actionable recommendations, to help teams understand the customer’s view. Advocate for inclusive design principles across projects and initiatives Work collaboratively with partners and stakeholders to bring them along on the discovery journey with you and to bring a solution to life. This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own. Ōu Pūkenga? - What will you bring To grow and be successful in this role, you will ideally bring the following: Proven experience designing end-to-end, customer-focused services, across a range of touchpoints and channels Thorough understanding of service design methods as well as having familiarity with similar approaches such as behavioural design The ability to manage your own projects while developing strong collaborative relationships – facilitating, managing, influencing, and communicating effectively with partners at all levels The ability to bring touchpoints to life in a compelling way through sketches, customer insights and mapping, to improve customer experiences A strong interest in how customers experiences products and services and a hunger to improve those experiences. A strong focus on applying ethical and inclusive design practices in service design. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. He aha te take e uru ai koe ki a mātou? - So, why join us? From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-service-designer-at-anz-e30907

Source: https://jobsbylevel.com/jobs/senior-service-designer-at-anz-e30907

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-service-designer-at-anz-e30907.

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