# Senior Software Engineering Manager at BT Group

BT Group is hiring a Senior Software Engineering Manager in Bengaluru, India. Level rates it Works on AI ●●●○; you can [apply on BT Group](https://jobsbylevel.com/go/d4d0bb1e-b44d-4c1e-999d-07d31ae7e10e?utm_medium=ai-agent).

AI Level 3, AI centrality 60 out of 100. Campus 4A/4B, Floor 10/11, Bengaluru, India.

## Details

- Company: [BT Group](https://jobsbylevel.com/companies/bt-group)
- AI level: AI Level 3 (score 60 out of 100)
- Location: Campus 4A/4B, Floor 10/11, Bengaluru, India
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/d4d0bb1e-b44d-4c1e-999d-07d31ae7e10e?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-software-engineering-manager-at-bt-group-367329

## Description

Accountabilities Own Service Management Engineering : Lead the end-to-end engineering, integration, and evolution of ITSM, ITOM, Order Management, and Managed Services platforms for BTI, driving business process improvement, end-to-end process optimisation, and service workflow simplification to eliminate inefficiencies, reduce complexity & improve operational effectiveness. Drive Service Delivery and Assurance : Engineer integrated service capabilities that improve end-to-end service visibility, fulfilment, monitoring, incident management, problem resolution, and service restoration, delivering a more seamless and reliable customer experience. Deliver Customer and Service Migrations : Own technical solution design and engineering delivery for customer and service migrations, ensuring migration readiness, data and integration integrity, operational acceptance, and minimal customer disruption. Embed SAFe and Agile Engineering Delivery : Partner with Service, Product, Architecture, and Engineering teams across Agile Release Trains to translate business priorities into service enablers, solution increments, and release plans. Drive alignment across teams, manage dependencies, and accelerate value realisation through iterative delivery. Accelerate AI-led Service Transformation : Drive the adoption and industrialisation of AI, intelligent automation, and predictive service capabilities through OpsFabric. Enable proactive fault detection, intelligent incident triage, faster diagnosis and resolution, reduced manual effort, and improved customer and operational experiences. Drive Service Landscape Simplification : Lead engineering initiatives leveraging BTI AI solutions to simplify and modernise the Customer Experience (CX) and Service IT landscape, rationalising platforms, reducing duplication and technical debt, streamlining processes, improving agility & cost efficiency. Ensure Engineering Excellence and Platform Resilience : Establish and enforce engineering standards across architecture, APIs, integrations, security, observability, testing, release management, and operational readiness. Drive improvements in availability, scalability, performance, recoverability, and technical quality. Own In-life Engineering Governance : Provide clear accountability for the technical management and communication of production incidents, problems, and production releases (PRs). Coordinate stakeholders, manage risks and escalations, drive root-cause resolution, and ensure timely, transparent communications and effective service restoration. Strengthen Cross-functional Leadership : Build strong partnerships across BTI, BT UK, Service Operations, Product, Architecture, Cyber Security, and delivery partners to align priorities, resolve blockers, manage dependencies, and maintain accountability for outcomes. Drive Continuous Improvement and Operational Automation : Identify opportunities to eliminate repetitive activities, optimise service processes, improve engineering productivity, and shift from reactive support towards proactive, data-driven service management Measure and Deliver Business Outcomes : Define and track engineering and service KPIs, including customer experience, service availability, incident resolution, migration success, release quality, automation adoption, platform performance, and cost-to-serve. Use insights to prioritise investments and demonstrate measurable business value. TSA/RTSA Engineering Dependencies : Manage technical dependencies on BT UK-owned service tools under TSA and enable BT UK journeys through BTI-owned platforms under RTSA, ensuring continuity, clear ownership, effective risk management, and delivery against transition commitments for Service Ops. Skills Require d This role requires a doer who can think strategically, engineer pragmatically, collaborate across boundaries, and deliver relentlessly - connecting technology, process, people, and AI to create a simpler, smarter, and more reliable service

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Source: https://jobsbylevel.com/jobs/senior-software-engineering-manager-at-bt-group-367329

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