# Senior Staff Enterprise Integration Architect at Zendesk

Zendesk is hiring a Senior Staff Enterprise Integration Architect for a remote role open to applicants in United States. It pays $161k-$241k a year and Level rates it Little AI ●○○○; you can [apply on Zendesk](https://jobsbylevel.com/go/c0570d49-2da7-4588-8bc6-90b1ffb30c42?utm_medium=ai-agent).

AI Level 1, AI centrality 15 out of 100. Remote (Remote, Texas, United States of America).

## Details

- Company: [Zendesk](https://jobsbylevel.com/companies/zendesk)
- AI level: AI Level 1 (score 15 out of 100)
- Location: Remote (Remote, Texas, United States of America)
- Salary: $161k-$241k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/c0570d49-2da7-4588-8bc6-90b1ffb30c42?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-staff-enterprise-integration-architect-at-zendesk-019c22

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-staff-enterprise-integration-architect-at-zendesk-019c22

## Description

Job Description Zendesk is seeking an experienced Integration Architect or experienced engineer (Senior Staff Engineer) to lead the architecture and delivery of enterprise integration solutions across our internal services, enterprise applications and third-party SaaS environments. The ideal candidate will have a broad set of engineering skills across cloud infrastructure and application development; with deep expertise using AWS-native services including AWS Lambda, AWS Step Functions, API Gateway, EventBridge, SQS, SNS, S3, DynamoDB, CloudWatch and back-end programming languages such as Java, Python, and NodeJS to build secure, scalable, and highly reliable integration services. The ideal candidate will also possess hands-on expertise constructing, real-time data streaming architectures and leveraging modern integration paradigms such as MCP and agent-to-agent frameworks. You will design and deploy end-to-end integration patterns that securely bridge corporate data assets and event streams with advanced AI systems to power scalable, intelligent enterprise applications. The ability to learn, analyse, design and build integrations between internal systems, third-party SaaS environments and other suppliers is critical to this role. Prior experience designing integrations between CRM, Billing, Ordering, Entitlement, Usage and Financial systems is an added advantage. This role will drive integration strategy, modernization initiatives, and cloud transformation programs and will bring strong software engineering fundamentals, experience solving complex integration challenges, and the ability to work collaboratively with architects, developers, business analysts, and application teams What You’ll Do Solution Design & Delivery Conceptual to Enterprise Architecture: Design future visions for the expansion of integration architecture at Zendesk and be able to articulate both verbally and through documentation across a broad cross-section of stakeholders within the organization. Guide Delivery : Provide oversight, guidance and ensure implementation is aligned to the architecture and solution decisions that build towards the future vision. This is executed through the review and approval of system designs and PR reviews for code quality and extensible system level designs. Development : Build, test and deploy solutions for critical or high risk work as required. Manage Enterprise Risk : Identify potential change risks across integrations and systems and provide visibility and mitigation options for delivery. Enterprise Integration & AI Connectivity Strategy Integration & Enterprise Action Layer: Formulate and execute the architecture strategy for the integration framework layer, enabling governed access to key business capabilities through APIs, events and agent protocols such as MCP and A2A. Platform Standards & Automation: Establish reusable components, API contracts, error-handling patterns, runtime standards, and AWS-based CI/CD automation pipelines. Governance & Controls: Define, publish, and execute governance standards and controls for integrations, establishing Architecture Decision Records (ADRs), API/MCP/Event design reviews, and security frameworks tailored for AI interactions. Next-Gen AI Protocols & Innovation Drive AI & Integration Innovations: Combine deep integration domain skills with emerging AI capabilities to evaluate, pilot, and drive adoption of novel protocols (MCP, A2A), agentic workflows, observability and error handling, and AI ecosystem standards. Hands-On Prototyping & PoCs: Build high-impact Proofs of Concept (PoCs) validating agentic integration patterns, context graph, and AI skills, directly accelerating implementation and removing technical debt. Strategic Collaboration & Technical Leadershi p Internal Collaboration & Stakeholder Management: Collaborate internally across Application teams, Data & AI streams, partnering with product owners, data engineers, enterprise architects, and business domain leads

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-staff-enterprise-integration-architect-at-zendesk-019c22

Source: https://jobsbylevel.com/jobs/senior-staff-enterprise-integration-architect-at-zendesk-019c22

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