# Senior Supervisor - Community Management at Dubai Holding Group

Dubai Holding Group is hiring a Senior Supervisor - Community Management. Level rates it Little AI ●○○○; you can [apply on Dubai Holding Group](https://jobsbylevel.com/go/fa411598-c8e5-4570-9cbf-bc0394e51757?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. United Arab Emirates.

## Details

- Company: [Dubai Holding Group](https://jobsbylevel.com/companies/dubai-holding-group)
- AI level: AI Level 1 (score 38 out of 100)
- Location: United Arab Emirates
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/fa411598-c8e5-4570-9cbf-bc0394e51757?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-supervisor-community-management-at-dubai-holding-group-4ce5bf

## Description

About the Company Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai. At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management. Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively. We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more. Role Purpose The Senior Supervisor – Community Management is responsible for supporting the day-to-day management of assigned communities and acting as a key point of coordination between DHCM, owners, tenants, service providers, and other stakeholders. The role focuses on delivering a high-quality resident experience by responding to customer enquiries and complaints, monitoring community conditions and service standards, supporting service charge collection, and ensuring adherence to community rules and regulations. The role also supports community budgeting, Owners Committee requirements, site inspections, service-provider performance, violation management, and regulatory compliance to maintain safe, well-managed, and high-quality communities. Key Responsibilities Community Relations & Customer Service Act as a key point of contact for owners and tenants across assigned communities, ensuring enquiries, concerns, and complaints are addressed promptly and professionally. Represent and communicate owners' and tenants' concerns during relevant meetings and coordinate appropriate follow-up with internal teams and service providers. Investigate customer complaints, identify underlying issues, coordinate corrective actions, and follow through to resolution. Escalate unresolved or complex matters through the appropriate channels to support timely resolution. Educate owners and tenants on DHCM community rules and regulations and promote ongoing compliance. Support the Community Manager in liaising with relevant stakeholders and local authorities to address day-to-day community matters. Support Owners Committee management activities in accordance with applicable RERA requirements. Support violation management processes by identifying, documenting, communicating, and following up on community-rule violations. Maintain professional and constructive relationships with owners, tenants, service providers, and internal stakeholders to enhance customer experience and satisfaction. Community Operations & Quality Monitoring Conduct regular site inspections across assigned communities to monitor the condition of common areas, community assets, and overall service quality. Monitor the delivery of key community services, including soft services, pest control, external cleaning, waste management, landscaping, and security. Monitor third-party service-provider performance against agreed Service Level Agreements (SLAs) and required quality standards. Identify operational or service-quality issues during community inspections and coordinate with the relevant internal department or service provider for corrective action. Follow up on identified issues to ensure timely closure and minimise disruption to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-supervisor-community-management-at-dubai-holding-group-4ce5bf

Source: https://jobsbylevel.com/jobs/senior-supervisor-community-management-at-dubai-holding-group-4ce5bf

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-supervisor-community-management-at-dubai-holding-group-4ce5bf.

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