# Senior Systems Analyst at Air New Zealand

Air New Zealand is hiring a Senior Systems Analyst in Auckland, New Zealand. Level rates it Little AI ●○○○; you can [apply on Air New Zealand](https://jobsbylevel.com/go/817718da-970e-4016-9084-65f0cc02ecbc?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Auckland, Auckland, New Zealand.

## Details

- Company: [Air New Zealand](https://jobsbylevel.com/companies/air-new-zealand)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Auckland, Auckland, New Zealand
- Posted: November 8, 2026
- Apply: https://jobsbylevel.com/go/817718da-970e-4016-9084-65f0cc02ecbc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-systems-analyst-at-air-new-zealand-a768d9

## Description

Kia ora! Air New Zealand is on an accelerated journey to become the world’s leading digital airline. We’re looking for a Senior Systems Analyst to help support and improve the systems behind operational risk and safety at Air New Zealand. You’ll provide technical analysis and support across business applications, becoming a trusted subject matter expert in the systems and processes they support. You’ll also lead enhancements that improve how our services work for the business. As a senior member of the team, you’ll share your knowledge, mentor other Systems Analysts and build strong relationships with stakeholders across the business. How you’ll make an impact Gather requirements for system and process enhancements, and explain technical concepts clearly to non-technical stakeholders Advise on application configuration, access, upgrades, maintenance, compliance and change impacts, identifying improvements and guiding others Triage incidents, service requests, errors, access issues and user queries, working to agreed service measures and applying service management practices Build and improve support articles, reusable documentation, user guidance and training materials Manage vendor relationships, identify service level agreement (SLA) gaps, review contract terms and contribute to RFI and RFP activities Find practical ways to improve and automate services, using available and emerging technologies, including AI where appropriate Share Systems Analysis practices, mentor colleagues and contribute to onboarding, Chapter initiatives and knowledge sharing Connect technology strategy with the needs of our systems, services and wider business, while working with other specialists to support broader team outcomes What you’ll bring At least four years’ experience in systems analysis, business analysis, application support, product operations or a related technology role Experience gathering requirements and documenting business and technical concepts for different audiences Knowledge of application configuration and lifecycle activities, including access, upgrades, maintenance, compliance and change impact analysis Understanding of service management practices, including incident, change, problem and service configuration management Strong systems analysis, process mapping, problem-solving and requirements elicitation skills The ability to connect business needs, technical constraints and operational service outcomes Experience working with vendors and partners, creating support documentation, and providing training or guidance to others An improvement mindset, with the ability to turn opportunities into practical changes or automation pathways Why join Air New Zealand? At Air New Zealand, you'll join an iconic Kiwi organisation where you can make a real difference. We want our people to thrive at work and enjoy life beyond it, with benefits including: Generous, discounted travel opportunities for you, your friends and whānau FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year Learning and development opportunities to grow your leadership capability and career Access to discounted medical insurance and a range of health and wellbeing support services Discounts across hotels, activities, retail and other everyday essentials. Sounds like you? Apply today! If you bring the core experience and skills for this role, we’d love to hear from you. You’ll join a highly engaged team that enjoys tackling complex challenges and learning from one another in an inclusive, supportive environment. Please note applications close 11:59pm Sunday 6 December At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-systems-analyst-at-air-new-zealand-a768d9

Source: https://jobsbylevel.com/jobs/senior-systems-analyst-at-air-new-zealand-a768d9

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-systems-analyst-at-air-new-zealand-a768d9.

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