# Senior Tech Service & Support Manager (IT Manager) at LEGO

LEGO is hiring a Senior Tech Service & Support Manager (IT Manager). Level rates it Little AI ●○○○; you can [apply on LEGO](https://jobsbylevel.com/go/97fd222f-86e8-4688-b61c-b50cbc153c44?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Tan Uyen, Binh Duong.

## Details

- Company: [LEGO](https://jobsbylevel.com/companies/lego)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Tan Uyen, Binh Duong
- Posted: September 25, 2026
- Apply: https://jobsbylevel.com/go/97fd222f-86e8-4688-b61c-b50cbc153c44?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-tech-service-support-manager-it-manager-at-lego-c69d56

## Description

Job Description Are you a people-first technology leader ready to build world-class digital capabilities and shape the future of Delivery & Onsite Technology at one of the world’s most iconic brands? Lead the growth of a skilled technology competency team at LMV (LEGO Manufacturing Vietnam) — coaching talent, driving capability development, and ensuring the right expertise is in place to deliver outstanding digital and onsite technology outcomes. This role will be started in 2027 and be based in LMV factory in Tan Uyen, Binh Duong with possibility of 1-2 days working from home. Core Responsibilities Lead and develop the Delivery & Onsite Technology competency team through coaching, mentoring, and targeted professional development initiatives. Support staffing and allocation decisions to ensure the right competencies are assigned to Service Products based on business priorities and operational demands. Drive capability development by defining, promoting, and coaching professional standards, methodologies, and best practices within the team. Partner with Service Owners, Product Managers, Stream Leads, and key stakeholders to ensure alignment between business needs and competency development priorities. Support recruitment, onboarding, talent growth, succession planning, and the ongoing development of employees. Build and sustain knowledge-sharing structures, communities of practice, and learning initiatives across teams. Contribute to operational and strategic initiatives by helping solve complex challenges and enabling continuous improvement across Delivery & Onsite Technology. Promote Agile ways of working, outcome-driven mindsets, and continuous improvement practices. Foster a high-performing, collaborative, and inclusive culture aligned with company leadership behaviours and One LEGO team values. Act as a role model for leadership, collaboration, and professional standards within the organization. Play Your Part in Our Team Succeeding The IT Tech Service & Support Senior Manager plays a pivotal role in strengthening the Delivery & Onsite Technology organization at LMV by developing people capabilities, enabling strong collaboration, and supporting business delivery through effective leadership. This role combines people leadership with technical and operational understanding, ensuring employees are supported in their growth while Service Product teams receive the right competencies to successfully deliver business outcomes. This role contributes directly to building a motivated, skilled, and future-ready Digital Technology organization at LMV — one that is equipped to meet the evolving demands of a world-class manufacturing environment. “The most rewarding part of this role is helping people grow while building strong teams that make a real impact on the business.” Do You Have What It Takes? A Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is preferred. Proven experience leading or mentoring technical teams within Agile and product-oriented environments. Strong people leadership capabilities, including coaching, feedback, employee development, and talent growth. Experience with staffing, competency planning, onboarding, recruitment processes, and team capability development. Ability to collaborate effectively with cross-functional stakeholders, product teams, and senior leadership. Strong communication and interpersonal skills, with the ability to influence and build trust across different organizational levels. Experience promoting and implementing professional standards, methodologies, and continuous improvement initiatives. Solid understanding of Agile methodologies and modern digital delivery practices. Ability to balance operational priorities with long-term people and competency development goals. Strong collaborative mindset with a commitment to fostering inclusive, high-performing teams. Ability to navigate ambiguity, prioritize effectively, and support organizational

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-tech-service-support-manager-it-manager-at-lego-c69d56

Source: https://jobsbylevel.com/jobs/senior-tech-service-support-manager-it-manager-at-lego-c69d56

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-tech-service-support-manager-it-manager-at-lego-c69d56.

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