# Senior Technical Account Manager at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring a Senior Technical Account Manager in Sofia, Bulgaria. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/26b654ed-c385-414a-9200-83a44dae0637?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Sofia, Sofia, Bulgaria.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Sofia, Sofia, Bulgaria
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/26b654ed-c385-414a-9200-83a44dae0637?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-technical-account-manager-at-hewlett-packard-enterprise-280db6

## Description

Senior Technical Account Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The primary role of the Technical Account Manager (TAM) is to deliver proactive services and to provide technical advocacy to customers of TS Support. The TAM will work closely with customers to develop long lasting relationships and customers for life. TAMs are a valued technical resource to customers, peers, and all members of the HPE Account Team. TAMs are typically experts in one (or more) of the defined HPE technologies (servers, storage or networking). The TAM partners with aligned Proactive Service Customers, gaining an in-depth understanding of the customer environments from both a technical and operational perspective. Alternatively, TAMs may be pooled, for example when supporting Proactive Care, TSS Credits and Lifecycle Event Services (LES). TAMs should have an in-depth knowledge of the end-to-end support process and be capable of correcting problems when they occur. In the event of a customer satisfaction issue, the TAM will partner, as needed, with appropriate HPE resources to ensure the issue is resolved. How you'll make your mark: Account Support Plan (Develop/Maintain) Operational Profile Management Support Activity Reviews (Quarterly, Annually or Variable) Lead Proactive Technical Delivery Specialist Technical Days Onsite Visits Deliver/Support Lifecycle Event Services (LES) Deliver proactive services accurately and on time Provide technical advocacy to HPE Complete Care and GreenLake customers On time and professional technical problem management All HPE policies and procedures are strictly adhered Manage technical problems and escalations professionally and within agreed timelines Support daily operations of the GCM Technical Advisory Sofia team Working relationships: Internal: Account Support Managers; Account Delivery Managers; Service Experience Managers Support Services Delivery: WW, Region and Country Global Client Management: Customer Experience and Technical Advisory Sales Escalation Management Supply Chain Global Technical Support Teams Local country organizations SSD EMEA Teams External: HPE Customers HPE Partners and service providers About you: Bachelor’s degree preferably in technical studies 5+ years of experience in technical support, with a proven track record of success 5+ years of experience in a customer-facing role Relevant technical certifications in Compute HPE technology area Strong knowledge of the HPE technologies and HPE Services offerings to provide advice and share best practices Deep technical and business expertise to support the team with complex customer escalations and facilitate prompt issue resolution. Fluent in written and verbal English Fluent in another language is a plus Strong IT background, highly technically competent, with a logical and pragmatic approach to problem-solving Willingness and ability to travel to customer sites as needed Personal skills and qualities: Analytical troubleshooting and problem-solving skills Time management skills and working with strict deadlines Excellent customer, telephone, oral and written communications skills Ability to influence and collaborate across cross-functional

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-technical-account-manager-at-hewlett-packard-enterprise-280db6

Source: https://jobsbylevel.com/jobs/senior-technical-account-manager-at-hewlett-packard-enterprise-280db6

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-technical-account-manager-at-hewlett-packard-enterprise-280db6.

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