# Senior Technical Account Manager at Thales

Thales is hiring a Senior Technical Account Manager. Level rates it Little AI ●○○○; you can [apply on Thales](https://jobsbylevel.com/go/38560a5a-8d70-410b-9daa-bf8b0cd4bc26?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Singapore Suntec 2 Temasek Blv.

## Details

- Company: [Thales](https://jobsbylevel.com/companies/thales)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Singapore Suntec 2 Temasek Blv
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/38560a5a-8d70-410b-9daa-bf8b0cd4bc26?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-technical-account-manager-at-thales-bfc8c6

## Description

Location: Singapore Suntec 2 Temasek Blv, Singapore Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust. In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress. About the Role As a Senior Technical Account Manager (TAM) at Thales Imperva, you will partner with enterprise customers leveraging Imperva’s Data Security product suite to ensure successful implementation and maximize return on investment. Through a white-glove experience, you will provide strategic guidance, proactive mentorship, and best practices, ensuring customer success and accelerated security maturity. You will be responsible for customer education, process adherence, technical advisory, and strategic planning, acting as a trusted advisor to key stakeholders, including CISOs, security architects, and compliance officers. Your expertise in data security, compliance frameworks, and industry best practices will be instrumental in supporting customers in meeting their security objectives. Key Responsibilities Customer Success & Enablement • Serve as the primary technical advisor, helping customers navigate their data security journey. • Conduct regular health checks and service reviews to optimize system performance and enhance security posture. • Lead Executive Business Reviews (EBRs) to discuss security posture, risk management, and future roadmap planning. • Improve CSAT response rate, ensuring 100% feedback survey completion for all engagements. • Deliver at least one enablement session per customer or quarterly community webinar to educate customers on best practices and new features. Process Adherence & Compliance • Ensure timely logging of customer interactions, configurations, and escalations. • Maintain up-to-date customer contacts and weekly reports for all accounts. • Track and log work hours in the time management system to ensure compliance with bi-weekly reporting requirements. • Support customers during security audits and compliance assessments, aligning security strategies with regulations (e.g., GDPR, HIPAA, PCI DSS, ISO 27001, NIST). Technical Expertise & Incident Management • Act as the technical escalation point for security incidents, breaches, and vulnerabilities, working closely with internal security teams and customer stakeholders. • Analyze case trends to accelerate issue resolution and drive product enhancements based on realworld customer feedback. • Provide feedback to Product and Engineering teams to influence new features and product development. • Conduct training sessions, workshops, and documentation reviews to educate customers on database security technologies. Strategic Planning & Industry Knowledge Enhancement • Develop and maintain tailored security roadmaps aligned with customer objectives. • Stay ahead of emerging security threats, industry trends, and compliance requirements. • Support new hire training programs by contributing to employee onboarding and technical enablement plans. Required Technical Qualifications • Bachelor’s degree in computer science, Information Security, or a related field (or equivalent experience). • 7+ years of experience in technical account management, database security, or information security. • Expertise

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-technical-account-manager-at-thales-bfc8c6

Source: https://jobsbylevel.com/jobs/senior-technical-account-manager-at-thales-bfc8c6

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-technical-account-manager-at-thales-bfc8c6.

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