# Senior Technical Customer Solution Manager, India CSM Team at Amazon

Amazon is hiring a Senior Technical Customer Solution Manager, India CSM Team in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/283f593d-8b37-4fed-ba3b-c69016705559?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. IN, KA, Bengaluru.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 29 out of 100)
- Location: IN, KA, Bengaluru
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/283f593d-8b37-4fed-ba3b-c69016705559?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-technical-customer-solution-manager-india-csm-team-at-amazon-008dad

## Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. At AWS, we are leading the cloud revolution in India. As a Senior Technical Customer Solution Manager you will work with the largest and most complex enterprises in India, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration and modernization outcomes for the customer in relation to AWS Cloud. Key job responsibilities You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale. You will take end-to-end ownership of multiple migration projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners). The Technical Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units. Engaging from the inception stage onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. Engaging during the latter stages of the business cycle you will be responsible for ensuring consistent best-practices are applied, including: (1) ensuring Migration Readiness Assessment (MRA) is conducted and bringing in SMEs to deliver the migration foundations (e.g. landing zone build, security controls, operating model, training etc.), (2) Migration kick off workshops are conducted (including stakeholder alignment), and (3) Executive Steering Committees and reporting are established, including customer, partner, and AWS Cloud exec sponsors and ensure mechanisms are in place to identify and mitigate any identified risks. You should be passionate about delivering a great customer experience by delivering successful IT transformation programs. You will ensure that the customer IT and business stakeholders are aligned, to ensure broad adoption of the migration across the customer organization. You will use the AWS Transformation Guide and other mechanisms, to inform the customer migration journey. #aws-ags-india A day in the life In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solution Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued. Passionate about customer value creation, you will be adept at measuring and quantifying customer value realization and ensuring it stays on path. Successful candidates will have a technical program management background, be detail driven, and have experience in managing teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries to ensure compliance with AWS Standards,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-technical-customer-solution-manager-india-csm-team-at-amazon-008dad

Source: https://jobsbylevel.com/jobs/senior-technical-customer-solution-manager-india-csm-team-at-amazon-008dad

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-technical-customer-solution-manager-india-csm-team-at-amazon-008dad.

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