# Senior Technical Specialist - AI and Enterprise Applications at LSEG

LSEG is hiring a Senior Technical Specialist - AI and Enterprise Applications. Level rates it Works on AI ●●●○; you can [apply on Level](https://jobsbylevel.com/go/b0301b79-2b6e-4a44-bcb4-a7a9ba1ba36e?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. PHL-Taguig City-CitiPlaza.

## Details

- Company: [LSEG](https://jobsbylevel.com/companies/lseg)
- AI level: AI Level 3 (score 65 out of 100)
- Location: PHL-Taguig City-CitiPlaza
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/b0301b79-2b6e-4a44-bcb4-a7a9ba1ba36e?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-technical-specialist-ai-and-enterprise-applications-at-lseg-811458

## Description

LSEG is rapidly expanding its portfolio of AI-powered products and services, delivering innovative solutions that help customers and colleagues access insights, streamline workflows, and make informed decisions. As adoption of these technologies continues to grow, so does the need for specialized support expertise. As a Senior Technical Specialist - AI and Enterprise Applications, you will provide expert-level support for both AI-enabled and non-AI enterprise applications, serving as a key escalation point for complex issues. You will collaborate closely with customers, colleagues, product teams, and engineers to troubleshoot problems, drive resolution, and continuously improve the support experience. Key Responsibilitie s Technical Support & Incident Management Act as the senior escalation point for complex application support issues that cannot be resolved through standard support channels. Investigate, troubleshoot, and resolve incidents across AI-enabled and enterprise applications. Troubleshoot AI-specific issues, including response quality concerns, prompt execution failures, model output inconsistencies, retrieval and context-related issues, knowledge-source availability, and integration failures between AI services and connected systems. Ensure accurate case documentation, timely updates, and resolution within established service level agreements (SLAs). Perform root cause analysis and coordinate resolution efforts across multiple teams. Diagnose and resolve complex technical issues across multiple layers, including:Authentication and identity management (SSO, OAuth, OIDC, or similar)Authorization and access permissionsData connectivity and retrievalApplication integrations and APIsUser interface and user experience issues AI Solutions Support Solid understanding of AI concepts — including how large language models (LLMs), AI agents, and tool-calling/MCP protocols function at a product level Understand and troubleshoot tool-calling frameworks, Model Context Protocol (MCP) implementations, and connected data sources. Support integrations between AI solutions and enterprise systems, including business applications, databases, APIs, identity platforms, and knowledge repositories. Analyze system dependencies across cloud services, authentication services, application platforms, and enterprise workflows. Awareness of Responsible AI, privacy, security, and governance considerations Assist customers and stakeholders in understanding AI workflows, prompt engineering concepts, grounding mechanisms, and responsible AI practices. Support the adoption and optimization of AI technologies within enterprise environments. Collaborate with product, engineering, and support teams to improve AI solution performance and customer experience. Serve as a trusted advisor for AI-powered products and enterprise solutions. Customer & Stakeholder Engagement Provide professional and proactive support to external customers and internal users. Communicate technical concepts clearly to both technical and non-technical audiences. Manage customer expectations throughout the support lifecycle. Deliver a high-quality user experience through effective issue ownership and follow-through. Identify and escalate business-critical issues appropriately. Knowledge Management & Enablement Develop and maintain knowledge articles, troubleshooting guides, FAQs, and support documentation. Identify recurring issues and contribute to permanent resolutions through collaboration with Product and Engineering teams. Support onboarding and user enablement activities by providing guidance and training materials. Stay informed of product enhancements and releases to proactively prepare support teams and users. Cross-Functional Collaboration Serve as the voice of customers and users by providing actionable feedback to Product, Engineering, Data, and Service Management teams. Partner with access management, licensing, and entitlement teams to resolve user access and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-technical-specialist-ai-and-enterprise-applications-at-lseg-811458

Source: https://jobsbylevel.com/jobs/senior-technical-specialist-ai-and-enterprise-applications-at-lseg-811458

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-technical-specialist-ai-and-enterprise-applications-at-lseg-811458.

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