# Senior Technical Support Operations Lead at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring a Senior Technical Support Operations Lead. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/33f2256f-e39d-4259-8ac9-a58cd3db2a9b?utm_medium=ai-agent).

AI Level 1, AI centrality 24 out of 100. Mississauga, Ontario, Canada.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 24 out of 100)
- Location: Mississauga, Ontario, Canada
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/33f2256f-e39d-4259-8ac9-a58cd3db2a9b?utm_medium=ai-agent

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-technical-support-operations-lead-at-hewlett-packard-enterprise-a3274a

## Description

Senior Technical Support Operations Lead This position is newly created and currently vacant. All interested candidates are encouraged to apply. This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: This position is for an existing vacancy. All interested candidates are encouraged to apply. Sounds like you? Then we have the right opportunity. We are looking for a Senior Technical Support Operations Lead to join our Support organization in Canada. This is a senior technical individual-contributor role focused on enterprise support operations, hands-on technical investigation, escalation leadership, support process architecture, and operational improvement. The role combines direct engagement with strategic enterprise customers with close collaboration across Technical Support, Product Engineering, R&D, Professional Services, Sales, Renewals, Operations, and business unit teams. You will help ensure that complex customer environments receive effective technical support by coordinating critical escalations, performing hands-on analysis, improving engineering engagement, and developing scalable processes across integrated enterprise systems. The role requires broad technical knowledge, strong analytical and troubleshooting skills, and the ability to translate detailed technical findings into clear operational actions and customer communications. How You’ll Make Your Mark You’ll provide hands-on technical leadership for complex enterprise support cases and production incidents, including issue reproduction, diagnostic review, log analysis, packet capture analysis, performance investigation, and root-cause analysis. You’ll help diagnose issues across distributed systems, Linux environments, networking, storage, data platforms, object storage, S3-compatible services, APIs, cloud-native platforms, observability solutions, and AI-related infrastructure. You’ll use tools and techniques such as tcpdump, Wireshark, shell scripting, Python, HTTP and API testing tools, structured queries, performance benchmarks, monitoring data, system traces, and customer-provided diagnostic information. You’ll act as a technical bridge between customers, Technical Support, Product Engineering, R&D, Professional Services, Product Management, and business unit teams. You’ll coordinate complex technical escalations across multiple organizations, ensuring clear ownership, appropriate prioritization, effective communication, and follow-through until a resolution or actionable technical outcome is delivered. You’ll help define and improve technical elevation processes into Product Engineering, including escalation criteria, quality standards, required diagnostic information, JIRA workflows, access models, knowledge article usage, and rules of engagement between Support and Engineering. You’ll work with regional teams to support the onboarding and operational readiness of new customers, products, services, and bundled solutions. You’ll monitor technical account health, support trends, open escalations, production risks, SLA performance, backlog, entitlement status, and recurring product issues. You’ll identify accounts or environments requiring additional technical attention and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-technical-support-operations-lead-at-hewlett-packard-enterprise-a3274a

Source: https://jobsbylevel.com/jobs/senior-technical-support-operations-lead-at-hewlett-packard-enterprise-a3274a

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-technical-support-operations-lead-at-hewlett-packard-enterprise-a3274a.

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