# Senior Technical Support Specialist at Fenergo

Fenergo is hiring a Senior Technical Support Specialist in Dublin, Ireland. Level rates it Little AI ●○○○; you can [apply on Fenergo](https://jobsbylevel.com/go/3b81b0a7-1def-4145-ad04-08f9e5e2e1de?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Dublin, County Dublin, Ireland.

## Details

- Company: [Fenergo](https://jobsbylevel.com/companies/fenergo)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Dublin, County Dublin, Ireland
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/3b81b0a7-1def-4145-ad04-08f9e5e2e1de?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-technical-support-specialist-at-fenergo-7158a0

## Prepare for this job

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## Description

About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don’t stop there. At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together. Overview of Role Join Fenergo's Corporate IT team as a Senior Technical Support Specialist, helping colleagues across our global offices work effectively with reliable, secure technology. You will take a hands-on role in operating and improving our workplace platforms, endpoints, identity services and office technology. As the team's primary technical escalation point, you will resolve complex incidents, guide other engineers and take ownership of operational processes and standards. Working with Infrastructure, Security and IT Delivery, you will support technology changes and ensure new services are ready for day-to-day support. This role offers scope to improve the employee technology experience through practical automation, better tooling and knowledge sharing. Main Responsibilities Act as the primary escalation point for complex Corporate IT issues. Own escalated priority 1 and priority 2 incidents through recovery, stakeholder communication, root cause analysis and follow-up actions. Administer and support Microsoft 365, Active Directory, Microsoft Entra ID, collaboration platforms and Corporate IT SaaS services, maintaining reliable services across global offices. Manage Windows and macOS endpoints using Microsoft Intune and other device management tools, covering provisioning, configuration, patching, compliance, troubleshooting and equipment lifecycle activities. Operate identity and access processes, including joiners, movers and leavers, access provisioning, privileged access controls, multi-factor authentication and single sign-on. Monitor service health, alerts and support queues. Prioritise work against business impact and service levels, identify recurring issues and improve monitoring and incident response. Work with Security on vulnerability remediation, endpoint security, phishing investigations and incident response. Maintain operational controls and support audits and compliance activities. Support meeting rooms, boardrooms and audiovisual systems, including executive meetings, company All Hands and customer off-site events. Provide responsive support to senior stakeholders. Implement approved changes and support deployments, migrations and office technology projects. Validate monitoring, security, documentation, recovery arrangements and support handover before services go live. Maintain runbooks, standard operating procedures and knowledge articles. Own agreed operational processes, coach colleagues and help new team members build practical knowledge. Automate repetitive

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