# Senior Technology Business Systems Consultant at Wells Fargo

Wells Fargo is hiring a Senior Technology Business Systems Consultant. Level rates it Works on AI ●●●○; you can [apply on Level](https://jobsbylevel.com/go/cac388d7-a91c-4b39-8feb-9409c853b2a6).

AI Level 3, AI centrality 65 out of 100. SAN ANTONIO, TX.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 3 (score 65 out of 100)
- Location: SAN ANTONIO, TX
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/cac388d7-a91c-4b39-8feb-9409c853b2a6

## Description

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking a highly motivated and detail-oriented Senior Technology Business Systems Consultant for our customer and employee-facing Contact Center applications. This role will support Intelligent Virtual Agent (IVA) and Interactive Voice Response (IVR) systems across multiple lines of business within the company. This role is critical in bridging business needs with technical solutions, delivering innovative solutions, influencing decision-making, and ensuring seamless customer experience through automated voice platforms. In this role, you will: Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and business execution Review and discuss change delivery requests with sponsor, functional leaders, and designated representatives to properly dimension problem statement, goal/desired outcome, and quantifiable benefits Collaborate and consult with business and technology teams (agile and non-agile) to evaluate and resolve issues in order to provide technological solutions that meet business goals and timelines Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements Contribute to task/action plans, issues/risks logs, and communications plans for change efforts Identify opportunities for process improvement, servicing capabilities, and risk mitigation Coordinate with User Acceptance Testing (UAT) team and provide production validation support, often under aggressive timelines, to ensure high-quality releases Learn and apply knowledge of new platform capabilities, recommend design approaches, and contribute to the evolution of IVA/IVR experiences Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables Coordinate communication and information flow between business and technology teams Required Qualifications: 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bilingual (English and Spanish) Strong research, data analysis, and problem-solving skills with a creative mindset 3–5 years of experience with Software Development Lifecycle (SDLC) and IVR systems, voice platforms,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-technology-business-systems-consultant-at-wells-fargo-ff2229

Source: https://jobsbylevel.com/jobs/senior-technology-business-systems-consultant-at-wells-fargo-ff2229

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-technology-business-systems-consultant-at-wells-fargo-ff2229.

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