# Service Center Operations Manager at Moniepoint

Moniepoint is hiring a Service Center Operations Manager in Lagos, Nigeria. Level rates it Little AI ●○○○; you can [apply on Moniepoint](https://jobsbylevel.com/go/007bbc68-74ac-4e91-ad0c-a617f5001dcf?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Lagos, Nigeria.

## Details

- Company: [Moniepoint](https://jobsbylevel.com/companies/moniepoint)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Lagos, Nigeria
- Posted: February 6, 2026
- Apply: https://jobsbylevel.com/go/007bbc68-74ac-4e91-ad0c-a617f5001dcf?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-center-operations-manager-at-moniepoint-a60f3a

## Description

About Moniepoint Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions and process over $250 billion in digital payment transaction value annually. What We Are Looking For We are looking for a strategic Service Centre Manager to oversee the performance and operations of a designated group of Service Centres. Key Responsibilities Multi-Site Operational Oversight & Strategy Network Standardization: Ensure all branches in the region adhere to the "Experience Center" operating model, maintaining consistency in aesthetics, service speed, and brand representation. Process Optimization: Continuously review operational workflows across branches to remove bottlenecks. Implement "Lean" methodologies to reduce wait times and improve staff utility. Compliance & Risk: Conduct regular operational audits across the region to ensure strict adherence to CBN regulations, cash handling limits, and internal controls. Brand standards and Operational SOP adherence frameworks P&L Management & Financial Performance Profitability Ownership: Take full ownership of the Regional P&L. Monitor branch-level revenues against Operating Expenses (OpEx) to maximize Net Operating Income (NOI). Cost Control: Manage administrative budgets across the cluster, optimizing spend on facilities, security, cash-in-transit (CIT), and utilities without compromising the customer experience. Growth Support: Collaborate with sales leadership to identify underperforming locations and deploy operational interventions to boost transaction volume and account opening. Data Analytics & Reporting Performance Dashboards: Monitor daily, weekly, and monthly operational data (wait times, footfall, transaction success rates, cross-sell ratios). Insight-Led Action: Use data to predict staffing needs (capacity planning) and identify trends. Reporting: Present consolidated regional performance reports to Executive Leadership, highlighting risks, opportunities, and P&L variances. Product Adoption & Customer Experience Feedback Loop: Act as the primary funnel for product feedback. Gather insights from branch staff and customers regarding Moniepoint’s apps/terminals and relay them to HQ Product Managers. CX Standardization: Monitor Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) across the region. intervene immediately in branches showing a decline in service quality. Tech Enablement: Ensure branch staff are effectively migrating customers to digital channels (Self-service adoption), reducing the cost-to-serve per customer. Administration & Talent Management Leadership Development: Mentor individual Branch Managers. create succession plans and identify high-potential talent within the region. Resource Allocation: Dynamically move staff or resources between branches based on volume spikes or leave requirements. Facility Governance: oversee facility contracts and vendor performance (security, cleaning, maintenance) for the entire region to ensure economies of scale and quality. Qualifications Education & Experience Education: Bachelor’s degree in Finance, Business Administration, or Operations Management. (MBA or professional certification like PMP/Six Sigma is strongly desired). Experience: Minimum of 5+ years in Banking Operations, with at least 3 years managing multiple branches/sites (Area Manager or Cluster Manager level). Industry Background: Experience in a Bank Outfit is mandatory for operational rigor, but exposure to Retail/FMCG or Fintech operations is a strong plus. Skills & Competencies Financial Acumen: Strong ability to read, analyze, and manage P&L statements, budgets, and variance reports. Data Literacy: Proficiency in data analysis tools (Excel, Power BI, Tableau). Ability to interpret complex data sets to drive

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/service-center-operations-manager-at-moniepoint-a60f3a

Source: https://jobsbylevel.com/jobs/service-center-operations-manager-at-moniepoint-a60f3a

## Cite this page

Level. https://jobsbylevel.com/jobs/service-center-operations-manager-at-moniepoint-a60f3a.

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