# Service Delivery Manager at Centrica

Centrica is hiring a Service Delivery Manager. Level rates it Little AI ●○○○; you can [apply on Centrica](https://jobsbylevel.com/go/a2a9de35-a3ce-46f8-8a33-be6e89a01f07?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Aalborg.

## Details

- Company: [Centrica](https://jobsbylevel.com/companies/centrica)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Aalborg
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/a2a9de35-a3ce-46f8-8a33-be6e89a01f07?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-delivery-manager-at-centrica-861f8f

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/service-delivery-manager-at-centrica-861f8f

## Description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it. About your team: At Centrica Energy, our mission is to move it. We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you. Technology sits at the heart of how we operate, and reliable IT services are essential to keeping our business moving. As our Service Delivery Manager, you’ll connect IT teams with business leadership, bringing together operational performance, stakeholder needs and continuous improvement. You’ll take a broad view of our IT services while staying close enough to the detail to understand where action is needed. From major incidents and service performance to governance and improvement initiatives, you’ll help us turn technical complexity into clear priorities and better outcomes for the business. If you enjoy connecting people, technology and business needs, and know how to keep services moving while improving how they work, this is an opportunity to make a visible impact across our organisation. About the Role As our Service Delivery Manager, you’ll be responsible for the operational health, stability and performance of our IT services. Working across technical teams and the wider business, you’ll create transparency around service performance and help stakeholders align on priorities, risks and outcomes. The role combines a strong understanding of IT service management with the ability to step back, see the bigger picture and support informed decision-making. Your responsibilities will include: Overseeing end-to-end IT service delivery, ensuring services meet agreed standards and remain aligned with business needs. Taking ownership of major incidents and escalations, coordinating technical teams and vendors to support timely resolution and effective root cause analysis. Leading service improvement plans and project-to-operations transitions to strengthen performance and ensure new and changed services integrate smoothly. Providing senior stakeholders with clear insights into service health, risks and improvement opportunities, turning operational and technical information into the context needed for informed decision-making. Applying ITIL best practices to strengthen governance, process consistency and service quality, while ensuring our services remain compliant with relevant policies, security standards and governance frameworks. Ultimately, the role is about creating a strong connection between our technical teams and the wider business. You’ll balance immediate operational needs with longer-term service improvements, helping us build IT services that are stable today while continuing to evolve with the business. About You You’re comfortable working where technology, operations and business priorities meet, moving naturally between operational detail and the wider business picture. You can engage confidently with technical specialists without losing sight of the broader business impact, and you adapt the level of detail to the audience in front of you. Just as importantly, you bring a collaborative and pragmatic approach, with a focus on transparency, customer needs and measurable improvement. To succeed in the role, we’re looking for someone who: Has a

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Source: https://jobsbylevel.com/jobs/service-delivery-manager-at-centrica-861f8f

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Level. https://jobsbylevel.com/jobs/service-delivery-manager-at-centrica-861f8f.

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