# Service delivery manager at Thales

Thales is hiring a Service delivery manager in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Thales](https://jobsbylevel.com/go/87ab22e2-c8fc-4771-8d43-4503f0f76b11?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Singapore.

## Details

- Company: [Thales](https://jobsbylevel.com/companies/thales)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Singapore
- Posted: August 28, 2026
- Apply: https://jobsbylevel.com/go/87ab22e2-c8fc-4771-8d43-4503f0f76b11?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-delivery-manager-at-thales-611444

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/service-delivery-manager-at-thales-611444

## Description

Location: Singapore, Singapore Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust. In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress. Key Responsibilities 1. Service Performance & Contract Delivery Own end‑to‑end delivery of contracted AMS services to Customers. Control requirements, costs and schedule during all the contract life cycle Manage project quality and customer and stakeholders overall satisfaction Manage legal and contractual requirements including handling disputes Conduct regular progress review meetings, reporting the project progress to the company senior management Manage risks and opportunities Ensure all services meet defined SLA and KPI performance metrics. Produce and present regular service performance reports, dashboards, and trend analyses. Drive proactive service improvements to enhance stability, resilience, and Customer satisfaction. Oversee the financial management of contracts by monitoring budgets, controlling costs, and ensuring profitable delivery. Continuously identify opportunities to optimize resource allocation, reduce expenses, and improve project margins without compromising service quality and client satisfaction. 2. Customer Relationship & Stakeholder Management Act as the primary contact for Customers regarding service delivery, service performance and improvements. Lead regular service review meetings, ensuring transparent communication and alignment with Customer expectations. Manage escalations and ensure timely, accurate communication during service disruptions. Build strong, trust‑based relationships with operational, technical, and commercial stakeholders within Customer organisations. Regularly measure customer satisfaction, identify areas for improvement, and implement actionable plans to enhance service quality and client relationships. 3. Incident and Request Management Oversee the management of incidents affecting Customer services, ensuring rapid coordination across internal teams and suppliers. Ensure root‑cause analysis and corrective actions are completed for all significant events. Ensure timely and value-based answers to Customer requests. Be actively involved within the change process to ensure modifications to systems or services are controlled, tested, and communicated effectively to Customers. Ensure continuity and resilience plans are maintained and tested. 4. Compliance, Safety & Regulatory Alignment Ensure service delivery processes align with relevant ATM regulatory frameworks. Maintain full compliance with Thales quality standards by implementing consistent processes, conducting regular audits, and driving continuous improvement initiatives. Ensure that all service delivery processes strictly adhere to Thales cybersecurity standards and best practices to protect client data and maintain system integrity. Support audits, safety assessments, and compliance reporting. Maintain accurate service documentation, configuration records, and evidence required for regulatory oversight. 5. Internal Coordination & Service Governance Interfaces with internal Services Managers and their service delivery capabilities who are responsible for delivering the various services of the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/service-delivery-manager-at-thales-611444

Source: https://jobsbylevel.com/jobs/service-delivery-manager-at-thales-611444

## Cite this page

Level. https://jobsbylevel.com/jobs/service-delivery-manager-at-thales-611444.

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