# Service Delivery Manager at Version 1

Version 1 is hiring a Service Delivery Manager in Dublin, Ireland. Level rates it Little AI ●○○○; you can [apply on Version 1](https://jobsbylevel.com/go/c152e0f0-1a41-4dad-ac4b-5b7eaee85c76?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Dublin, County Dublin, Ireland.

## Details

- Company: [Version 1](https://jobsbylevel.com/companies/version-1)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Dublin, County Dublin, Ireland
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/c152e0f0-1a41-4dad-ac4b-5b7eaee85c76?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-delivery-manager-at-version-1-24d557

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/service-delivery-manager-at-version-1-24d557

## Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. Roles & Responsibilities Service Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support. Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance: Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management: Lead customer communications and service restoration activities during major incidents, coordinating cross-functional technical teams where required. Service Reviews: Conduct regular service reviews with customers, presenting service performance, risks, opportunities and improvement plans. Customer Satisfaction: Achieve targets and drive improvement initiatives. Service Reporting: Produce both customer and internal service reporting. Service Improvement: Identify, prioritise and implement continual service improvement initiatives that deliver measurable operational and customer benefits. Risk Management: Manage business risk and ensure business continuity. Compliance: Ensure compliance with ISO/IEC 20000 and service management best practices. Financial Management: Own invoicing, budget management and financial performance of assigned accounts. Forecasting: Perform monthly forecasting of revenues, costs and margins, identifying variances and implementing corrective actions where required. Business Development: Explore and drive opportunities for new or additional work within existing customers. Qualifications, Essential skills and Experience Service Delivery Experience: Significant experience in Service Delivery Management including delivery of managed services within UK Government, public sector or highly regulated environments. Stakeholder Management: Proven ability to build trusted relationships with senior customer stakeholders and confidently present service performance, risks, opportunities and improvement plans to operational and executive audiences. Financial Management: Experience managing account financials, including invoicing, forecasting, revenue management and margin performance. Cloud & Technical Awareness: Experience supporting cloud-hosted managed services environments, ideally within AWS and/or Azure ecosystems, with the ability to engage effectively with technical delivery teams. Reporting & Analytics: Strong analytical capabilities with experience producing and presenting service performance reports, trend analysis and management information. Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with

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Source: https://jobsbylevel.com/jobs/service-delivery-manager-at-version-1-24d557

## Cite this page

Level. https://jobsbylevel.com/jobs/service-delivery-manager-at-version-1-24d557.

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