# Service Delivery Programme Manager at Thales

AI Level 1, AI centrality 38 out of 100. Templecombe.

## Details

- Company: [Thales](https://jobsbylevel.com/companies/thales)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Templecombe
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/2664ffba-a130-452b-bc1a-101c5528c66d

## Description

Location: Templecombe, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. We currently have an opportunity based out of our IAS Templecombe site for a Service Delivery Programme Manager (SDPM). In this role, you will be responsible for leading and delivery of complex, large scale in-service support programmes, which can range from providing Software and Hardware upgrades to Customers, providing Spares & Repairs, to the provision of a full support capability. The role requires professional project management capabilities (founded on experience of managing complex projects) to be applied to the delivery and co-ordination of all support related elements and commitments of the in-service support contract delivery – giving rigor to change control, commercial awareness and stakeholder management. The SDPM plays a vital role in developing the business as a long-term progressive service provider, building strong customer relationships, acting as the bridge between the Customer and our operational delivery teams. The key responsibility of the SDPM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. Location: Templecombe What you’ll be doing Deliver the programme deliverables, key results and performance metrics, including financial performance I.e. order intake, sales, gross margin and cash. Management of the Project Plan and schedule to monitor and manage delivery undefined Project Governance across the various phases of delivery to ensure project, technical, procurement and support processes are applied and are effective in controlling risks. Coordinate service implementation, transition, and operational handover activities. Ensure all business planning and reporting is published in accordance with Business directives e.g. Project Management Reviews (PMR) and On Time Delivery (OTD). Maintenance of the Service Management Plan, ensuring all project documentation, reports and records are accurate and up to date. Interface with the Customer about the technical & operational subjects relating to the capture and processing of requests. Guarantee service delivery according to Service Level Agreements. Ensure that incidents are managed and that the service is continuously available. Classify incidents, find the root cause and propose Engineering Change Request if needed. Ensure that service requests are managed properly. Analyse customer feedback, performance indicators and operating reports. Produce and monitor Key Performance Indicators (KPI). Control project scope and support change management processes. Identify sources of improvement and their priorities, which might be converted into product or system change by the System Engineering Manager (SEM). Coordinate the technical activities conducted by the teams involved in the provision of Customer Services. Sets up action plans to gradually improve the quality of the service provided or to reduce cost. Manage commendation & complaints and capitalise on these for continuous improvement. Support the development of requirements definition, scoping, generation and submission of support / service delivery related bids. Monitor and manage with cross-functional teams supplier performance and output. About You - Essential: Experience delivering or working within a Service Delivery Programme, Managed Service or Product Support environment. Excellent, professional project management skills. The ability to successfully

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Source: https://jobsbylevel.com/jobs/service-delivery-programme-manager-at-thales-9b4813

## Cite this page

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