# Service Designer at Pod Point

Pod Point is hiring a Service Designer in London, United Kingdom. It pays £60k-£70k a year and Level rates it Little AI ●○○○; you can [apply on Pod Point](https://jobsbylevel.com/go/cbc79c97-f4f7-4131-b9f2-36f5aff8bb7d?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. London.

## Details

- Company: [Pod Point](https://jobsbylevel.com/companies/pod-point)
- AI level: AI Level 1 (score 29 out of 100)
- Location: London
- Salary: £60k-£70k
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/cbc79c97-f4f7-4131-b9f2-36f5aff8bb7d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-designer-at-pod-point-32688c

## Description

Job Title: Service Designer Salary: £60,000- £70,000 Location: Hybrid (1-2 days per week in London office) We’re looking for a Service Designer who loves turning complex problems into simple, joined-up experiences . You’ll shape the end-to-end Electric Living journey, connecting digital products with hardware, data, installers and operations to create services that genuinely work for our customers. If you want real ownership, fascinating service challenges and the chance to see your work make a tangible impact, this could be the role for you Here's what our Senior Service Designer had to say: "“EV charging is a fascinating service design challenge because the customer experience is only as good as everything happening behind it. At Pod, you’ll get stuck into the whole service, from software and data to hardware, installers and operations. You’ll have real ownership, plenty of interesting problems to solve and the opportunity to help us define what brilliant service design looks like as we grow.” ‎What You'll Do: Design end-to-end services: Create service blueprints, journey maps and personas that bring together the customer experience and everything happening behind the scenes Connect the whole service ecosystem: Map the people, systems and processes behind key customer moments, from installer scheduling and back-office tools to charger hardware, software and data Get close to our customers: Plan and run research with drivers, fleet managers, depot operators, installers and internal teams to understand their needs, behaviours and pain points Turn insight into better experiences: Ideate, prototype and test new service concepts, using what you learn to iterate and improve them Bring people together: Plan and facilitate workshops and collaborative design sessions that help teams understand problems, explore opportunities and align around solutions Collaborate across disciplines: Work closely with product managers, engineers, designers and operations colleagues to make sure services balance customer needs, technical realities and business goals Measure and improve: Track how services are performing, combining research, customer insight and data to identify opportunities for continuous improvement Grow service design at Pod: Share tools, methods and ways of working with colleagues, helping us strengthen service design capability across Pod. ‎ What You'll Bring: Hands-on service design experience: Around 2 to 4 years' experience in service design, or a related design role where you’ve had a strong focus on end-to-end services Relevant industry knowledge: Experience in EV charging, fleet or depot operations, or a closely related environment such as energy, mobility or logistics Experience designing complex services: You’re comfortable working in technology-led businesses where great customer experiences depend on hardware, software, data and operations working together An end-to-end mindset: You understand what happens behind the scenes, including back-office systems, operational processes, field teams, partner handoffs and the constraints that can shape a service A strong portfolio: You can demonstrate your service design process, showing how you’ve moved from research and insight through to concepts, testing and improved solutions Practical design skills: You’re confident working with Miro and prototyping tools to make ideas tangible and easy to understand Great facilitation and communication: You can bring different perspectives together, run effective workshops and confidently communicate your thinking to stakeholders Ownership and curiosity: You’re comfortable taking responsibility for your work, navigating ambiguity and asking the right questions when things aren’t clear Customer-centred thinking: You advocate for genuine customer needs while understanding the commercial, operational and technical realities of building a successful service A desire to keep learning: You’re curious about new design approaches and emerging

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/service-designer-at-pod-point-32688c

Source: https://jobsbylevel.com/jobs/service-designer-at-pod-point-32688c

## Cite this page

Level. https://jobsbylevel.com/jobs/service-designer-at-pod-point-32688c.

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