# Service Excellence Manager at UPM

UPM is hiring a Service Excellence Manager. Level rates it Little AI ●○○○; you can [apply on UPM](https://jobsbylevel.com/go/58a41892-b002-4a49-8817-ca6cbe8695a4?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Wroclaw Business Hub.

## Details

- Company: [UPM](https://jobsbylevel.com/companies/upm)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Wroclaw Business Hub
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/58a41892-b002-4a49-8817-ca6cbe8695a4?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-excellence-manager-at-upm-47b52b

## Description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are looking for an experienced Service Excellence Manager to join our Service Excellence team in UPM Business Hub Poland in Wrocław. Greetings from your future manager “We are looking for an experienced and proactive Service Excellence Manager to join our Service Excellence team. In this role, you will lead cross-functional initiatives that develop and evolve our service delivery model, with a particular focus on service expansion and service development. You will work closely with Business Areas, Functions and Business Hub teams to turn plans into sustainable operational solutions. As your future manager, I look forward to supporting you as you bring structure, energy and strong stakeholder leadership to initiatives that shape the future of our services.” – Rami Motturi, Senior Manager, Service Excellence What you will do Lead service expansion and development initiatives from initial planning through to operational handover Define clear project scope, milestones, responsibilities and governance structures Coordinate cross-functional workstreams and manage dependencies across teams Manage the transfer of services, capabilities and knowledge between teams Lead steering meetings, provide progress updates and ensure follow-up on agreed actions Engage key stakeholders and ensure alignment throughout the implementation process Proactively identify and manage risks and issues Ensure operational readiness and a smooth transition to ongoing service delivery Continuously improving methods and practices for service expansion and implementation Who you are You hold a master's degree in business, engineering, service management or another relevant field You have at least 5 years or relevant experience in service transitions, implementation or transformation, including at least 3 years leading end-to-end service transitions or implementations in an international environment You demonstrate strong project or program management skills, with the ability to translate strategic objectives into structured implementation plans You have a good understanding of service management, shared services or global business services environments, including the operational requirements for sustainable service delivery You are experienced in working across functions and organisational boundaries, coordinating multiple workstreams and managing dependencies You possess strong stakeholder management, facilitation and communication skills, with the ability to engage senior stakeholders and build alignment You take ownership, work proactively and approach complex initiatives with a structured, pragmatic and solution-oriented mindset You are fluent in English; knowledge of other languages is considered an asset This is what we offer to you A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative. A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/service-excellence-manager-at-upm-47b52b

Source: https://jobsbylevel.com/jobs/service-excellence-manager-at-upm-47b52b

## Cite this page

Level. https://jobsbylevel.com/jobs/service-excellence-manager-at-upm-47b52b.

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