# Service Line Manager at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring a Service Line Manager in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/bda5cc20-e8c6-4d36-8722-8793cc8ba1a1?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Bengaluru, Karnātaka, India.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Bengaluru, Karnātaka, India
- Posted: September 7, 2026
- Apply: https://jobsbylevel.com/go/bda5cc20-e8c6-4d36-8722-8793cc8ba1a1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-line-manager-at-hewlett-packard-enterprise-fb055f

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/service-line-manager-at-hewlett-packard-enterprise-fb055f

## Description

Service Line Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. As a Service Line Manager within GTS CIMR, you will play a pivotal role in strengthening service stability, improving customer experience, and driving proactive operational excellence. This role goes beyond resolving issues in the moment—you will focus on escalations , executive-visible cases, reducing customer impact , and eliminating root causes across complex technical environments. You will partner with cross-functional teams to turn customer experience challenges into lasting improvements that benefit both customers and the business. What You’ll Do: Lead CIMR escalations and executive-visible customer complaints by driving timely resolution, coordinating stakeholder communication, and conducting root cause analysis to prevent recurrence. Serve as the primary escalation point for CIMR engineers, perform case audits to improve quality and consistency, and present CIMR intervention insights during weekly Factory meetings with business units across the SSD organization. Bring together the right technical and business stakeholders to address recurring issues with urgency, focus, and accountability. Ensure effective workarounds are identified, documented, and made available to incident management teams. Capture and communicate key learnings, best practices, and preventive recommendations to strengthen operational maturity across the organization. Partner with GTS delivery teams on plans of record (POR) and continuous improvement initiatives focused on enhancing customer experience, strengthening service culture, improving response times to customer communications, and building CIMR engineer capability. What Success Looks Like: Deliver stable, high-quality service across the service line by aligning delivery, operations, and support teams around shared goals and clear accountability. Act as a trusted leader during major customer escalations, bringing structure, calm, and resolution to complex, high-impact situations. Anticipate systemic risks and service weaknesses before they escalate, and drive durable corrective actions across people, process, and technology. Improve customer and business outcomes through data-driven decision-making, operational governance, and cross-functional collaboration. Build capability across teams by mentoring, strengthening ownership, and enabling continuous improvement at scale. Ensure service performance is measured, visible, and actioned, with clear focus on customer experience, operational efficiency, and business impact. What You Need To Bring: Demonstrated ability to lead service delivery in a complex, fast-moving environment with multiple priorities,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/service-line-manager-at-hewlett-packard-enterprise-fb055f

Source: https://jobsbylevel.com/jobs/service-line-manager-at-hewlett-packard-enterprise-fb055f

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