# Service Management Expert at Rockwool

Rockwool is hiring a Service Management Expert in Poznan, Poland. Level rates it Little AI ●○○○; you can [apply on Rockwool](https://jobsbylevel.com/go/75824d2c-ed14-4113-84da-69a9c9fd578b?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Poznań.

## Details

- Company: [Rockwool](https://jobsbylevel.com/companies/rockwool)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Poznań
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/75824d2c-ed14-4113-84da-69a9c9fd578b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-management-expert-at-rockwool-7b03b2

## Description

We are looking for a Service Management Expert to be based in our Poznań location to join our ROCKWOOL GBS Service Management team for an 18-month fixed term contract . Ready to help build a better future for generations to come? In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. Join us and make a difference! Your future team We invite you to join our ROCKWOOL GBS Service Management team – we are responsible for supporting our financial organization by maintaining high service standards and ensuring the correct execution of services. The team plays a key role in supporting the entire finance function and consists of a Team Manager, Functional Coordinator, two Experts, and one Trainee. What you will be doing Acting as central point of communication with internal and external Stakeholders Driving change in organization with process analysis & optimisation, tools implementation, and solution proposal Supporting transition process and scope definition Developing improvements including Robotic Process Automation, Power Query, Power BI, and other technologies Providing RGBS Finance framework for Taxonomy, Service Level Agreements, Key Performance Indicators, and communication channels Leading projects that affect multiple departments (i.e. General Ledger, Controlling, Accounts Payable, Accounts Receivables) Sharing Continuous Improvement mindset and methodology within organization Ensuring organization maintain high standards in knowledge business continuity and compliance What you bring 5+ years of experience in SSC/BPO, background in finance is preferred A degree in finance, economics, a technical one or relevant experience is preferred Proficiency in Power Automate (RPA/workflow automation), Power Query, Power BI, and VBA (at least one on an advanced level) Strong analytical skills, service minded, proactive and flexible Ability to tailor communication to specific business audience Genuine interest in developing own skills and competence Awareness of cross systems dependencies in context of the global business process handled in ERP system (holistic, cross-functional mindset) General understanding of end-to-end financial process areas, i.e. P2P, H2P, R2R, O2C Ability to gather and maintain a wide array of data, analyse data, prepare reports, and introduce process improvements throughout the reporting process along with excellent and technical skills Develops and presents data reporting and create eye-catching visualizations Ability to quickly learn and productively use new software applications Advanced working knowledge on MS Office Creative and Problem-Solving approach to challenges and ability to facilitate and support the incident reporting process within various groups Professional stakeholder management Strong Written and Verbal Communication in English Optional: Understanding of Service Management processes and/or Continuous Improvement work experience What we offer By joining our team, you become a part of the people-centric work environment of a Danish company. We offer you a competitive salary, a fixed-term contract after the probation period, development package, team building events, activity-based office in Poznan’s city center in the new prestigious office building – Nowy Rynek. The building is recognized as a building without barriers, which means that it is fully adapted to the needs of people with disabilities. Our compensation package on employment contracts includes: An office-first approach: home office is available up to 2 days per week Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM Home office subsidy Private Medical Care Multikafeteria MyBenefit Wellbeing program Extra Day Off for voluntary activities… and while in the office you can also use modern office space with beautiful view and high standard furniture,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/service-management-expert-at-rockwool-7b03b2

Source: https://jobsbylevel.com/jobs/service-management-expert-at-rockwool-7b03b2

## Cite this page

Level. https://jobsbylevel.com/jobs/service-management-expert-at-rockwool-7b03b2.

Get job alerts: https://jobsbylevel.com/newsletter