# Service Management Specialist at BT Group

AI Level 1, AI centrality 35 out of 100. Budapest ONE, Budapest, Hungary.

## Details

- Company: [BT Group](https://jobsbylevel.com/companies/bt-group)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Budapest ONE, Budapest, Hungary
- Posted: October 6, 2026
- Apply: https://jobsbylevel.com/go/77e8e466-b3fa-4840-b8e6-96c18f44ecc7

## Description

Recruiter: Viktória Pálfi-Vincze Hiring Manager: Nathan Nabi Career Grade: D About BT At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens. About the role BT International is transforming the way we operate, evolving from traditional network operations to a modern Site Reliability Engineering (SRE) and Platform Operations model. As a Service Management Specialist, you will play a pivotal role in driving operational excellence across BT International's global platforms and services. You will be responsible for improving operational processes, tooling, reporting, automation, and service performance, ensuring our platforms remain reliable, secure, scalable, and deliver an exceptional customer experience. Working across Operations, Engineering, Product, Suppliers, and Technology teams, you will identify opportunities to simplify operations, enhance service management capabilities, and support BT International's digital transformation journey through automation, observability, analytics, and AI-driven solutions. This is an exciting opportunity to influence the future of global operations within one of the world's leading communications providers. What you will be doing (Role Accountabilities) Operational Excellence & Service Improvement • Drive continual service improvement initiatives across BT International Operations. • Identify, prioritise, and deliver operational improvements that increase efficiency, resilience, and service quality. • Support operational transformation programmes aligned to BT International's Platform Operations and SRE strategy. Tooling, Automation & Innovation • Own and evolve operational tooling and platforms across BT International's network and service domains. • Identify and implement automation opportunities that reduce manual effort and improve operational outcomes. • Leverage AI, advanced analytics, and workflow automation to improve fault management and operational performance. • Collaborate with the ServiceNow Development Squad to enhance ITSM and ITOM capabilities and deliver innovative operational solutions. Reporting & Data Analytics • Produce meaningful operational insights through reporting, dashboards, and trend analysis. • Use data to identify risks, opportunities, and improvement areas across operational processes and services. • Support data-driven decision making through clear communication of insights to both technical and business stakeholders. Stakeholder Management & Collaboration • Build strong relationships across Operations, Engineering, Product, Supplier, and Technology teams. • Work collaboratively with internal teams and external partners to deliver operational improvements. • Present recommendations, progress updates, and business cases to senior stakeholders and leadership teams. Operational Support & Governance • Support operational teams in resolving tooling, process, and service-related challenges. • Manage demand, priorities, and improvement roadmaps to maximise business value. • Contribute to governance activities, ensuring improvements are delivered effectively and sustainably. What you’ll need to succeed (Skills & Experience) Essential Skills

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Source: https://jobsbylevel.com/jobs/service-management-specialist-at-bt-group-f49590

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