# Service Manager - 12 Months FTC at Clifford Chance

Clifford Chance is hiring a Service Manager - 12 Months FTC in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Clifford Chance](https://jobsbylevel.com/go/09a156c7-0e11-4e2c-91df-d2cde8c1cb3e?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. London, United Kingdom.

## Details

- Company: [Clifford Chance](https://jobsbylevel.com/companies/clifford-chance)
- AI level: AI Level 1 (score 38 out of 100)
- Location: London, United Kingdom
- Posted: July 1, 2026
- Apply: https://jobsbylevel.com/go/09a156c7-0e11-4e2c-91df-d2cde8c1cb3e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-manager-12-months-ftc-at-clifford-chance-ca009d

## Description

Who we are We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise. Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work. Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them. You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams. Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet. The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance of new or amended services into an operational support environment. This involves working closely with other IT functions, (Global Programme Group, Legal Technology Services, Infrastructure and Core Services, Regional Technology, IT Finance and 3rd parties) to define and agree the support of central services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction, best practice and how to improve working efficiency through use of the tool. The role is also focused on managing and delivering new or upgraded IT Products and Services into production to predicted time, quality and cost estimates. Key responsibilities: Manage the successful transition of new or amended operational IT products, projects and/or services into production. Secure the delivery of the intended outcomes and benefits whilst maintaining BAU/operational stability. Identify, manage, mitigate and communicate major risks and complex issues associated with the delivery of the change. Work with teams to support and guide them through a successful project implementation, articulating the ways in which the change will affect users on a day-to-day basic. Work closely with other IT functions (Global Programme Group, Legal Technology Services, Infrastructure and Core Services, Regional Technology, IT Finance and 3rd parties) to define and agree the support of central services offered by IT to the Firm, including all roles and responsibilities, documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Maintain an understanding of roles and responsibilities and team structure across the organisation, to ensure that shape, structure and working practices within IT remain effective and consistent globally. Review appropriate service levels for internal and external service providers and ensure they remain relevant and effective. Good understanding and appreciation of offshoring and outsourcing models. Provide expert advice for operational

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Source: https://jobsbylevel.com/jobs/service-manager-12-months-ftc-at-clifford-chance-ca009d

## Cite this page

Level. https://jobsbylevel.com/jobs/service-manager-12-months-ftc-at-clifford-chance-ca009d.

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