# Service Operations Manager at Philips

Philips is hiring a Service Operations Manager. It pays $117k-$186k a year and Level rates it Little AI ●○○○; you can [apply on Philips](https://jobsbylevel.com/go/57b84498-8fd8-4577-b8c4-f166c39d387f?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. United States of America - Home Based, United States.

## Details

- Company: [Philips](https://jobsbylevel.com/companies/philips)
- AI level: AI Level 1 (score 36 out of 100)
- Location: United States of America - Home Based, United States
- Salary: $117k-$186k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/57b84498-8fd8-4577-b8c4-f166c39d387f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-operations-manager-at-philips-7bd9d6

## Description

Job Title Service Operations Manager Job Description Global Service Operations Manager Lead the global service organization for the PerformanceBridge Analytics portfolio, driving high-quality customer delivery, service performance, and operational excellence across the end-to-end solution lifecycle. Your role: Lead and develop a global team of approximately 10–11 project managers, clinical consultants, and technical installation/support professionals delivering implementation and support services for PerformanceBridge. Own end-to-end service delivery and customer success, partnering with sales and commercial teams to support an approximately €4M business while meeting customer commitments for quality, timeliness, and budget. Provide leadership for critical customer escalations, using your technical and healthcare IT expertise to drive resolution, strengthen problem management, and reduce systemic issues across the installed base. Manage service operations and performance, including revenue, forecasting, contracts, workforce planning, customer commitments, service-level agreements, customer experience, and margin improvement. Collaborate with Clinical Informatics teams globally to support a follow-the-sun service model and help healthcare customers use PerformanceBridge analytics, dashboards, and reporting to identify operational performance and efficiency opportunities. You're the right fit if: You’ve acquired 5+ years’ experience managing complex health system IT environments and leading customer experience, technical consulting, support, or service delivery teams. Your skills include technical knowledge of enterprise IT infrastructure, including Windows/Linux environments, virtual machines, hyperscalers, and on-premises infrastructure. You have knowledge of hospital imaging systems and modalities, such as computed tomography (CT), magnetic resonance imaging (MRI), and nuclear medicine (NM), as well as Digital Imaging and Communications in Medicine (DICOM) and clinical imaging informatics. You have a bachelor’s degree or higher in science, computer science, engineering, or equivalent 9+ years of experience managing complex health systems. You’re an effective leader and communicator with experience managing multiple stakeholders, technical projects, customer commitments, and technical management communications. Experience in radiology, radiology technical or field support, consultative pre- or post-sales enterprise solutions, and supporting clinical or healthcare applications is preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field based role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MT, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000. The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000. The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000. The actual base pay offered may vary within the posted ranges

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/service-operations-manager-at-philips-7bd9d6

Source: https://jobsbylevel.com/jobs/service-operations-manager-at-philips-7bd9d6

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