# Service Supervisor at KONE

KONE is hiring a Service Supervisor. It pays $113k-$148k a year and Level rates it Little AI ●○○○; you can [apply on KONE](https://jobsbylevel.com/go/59aeafac-1954-4602-8500-dd8d99783213?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Lombard IL.

## Details

- Company: [KONE](https://jobsbylevel.com/companies/kone)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Lombard IL
- Salary: $113k-$148k
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/59aeafac-1954-4602-8500-dd8d99783213?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=service-supervisor-at-kone-6c0823

## Prepare for this job

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## Description

Company Overview Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Title: Service Supervisor Location: Lombard, IL Role Overview Are you a proven service leader with experience in the elevator, escalator, construction, or industrial services industry? We're looking for a Service Supervisor to lead a team of field professionals while ensuring safe, reliable, and high-quality service for our customers. In this role, you'll oversee maintenance and repair operations within a designated territory, providing leadership to technicians, optimizing service delivery, and building strong customer relationships. You'll play a critical role in driving safety, operational excellence, employee development, and customer satisfaction. Key Responsibilities Lead and supervise maintenance mechanics, helpers, and repair crews across an assigned service area. Foster a strong safety culture and ensure compliance with company policies and industry regulations. Manage technician workloads, service routes, scheduling, and resource allocation to maximize productivity and customer responsiveness. Maintain strong customer relationships through proactive communication and issue resolution. Conduct field audits, safety inspections, and quality reviews to ensure service excellence. Review and approve technician reporting, payroll-related time records, vendor invoices, and service documentation. Coordinate repair activities and ensure timely completion of customer commitments. Monitor labor, material, and inventory costs while supporting profitability goals. Coach, mentor, and develop field personnel through ongoing performance management and training. Promote digital and connected service solutions that enhance customer value and equipment performance. Required Qualifications 2+ years of maintenance or repair experience within the elevator/escalator industry or a related field. Proven leadership, supervisory, or team coordination experience. Valid driver's license and ability to travel throughout the assigned territory. Strong customer service and relationship-building skills. Excellent verbal and written communication skills. Preferred Qualifications Experience leading union and/or non-union workforces. Knowledge of electrical, mechanical, and hydraulic systems. Ability to read construction drawings, blueprints, electrical schematics, and technical documentation. Experience with service management, scheduling, project management, and business software applications. Education Associate degree or equivalent combination of technical and leadership experience. What success looks like You are a hands-on leader who thrives in a fast-paced environment. You balance customer needs, employee development, operational performance, and safety while keeping service quality at the center of everything you do. You bring strong problem-solving skills, sound business judgment, and the ability to motivate teams to deliver outstanding results. About KONE At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experience and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation We value your authentic

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Source: https://jobsbylevel.com/jobs/service-supervisor-at-kone-6c0823

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