# Service Transition Lead, AWS ProServe UKGI at Amazon

AI Level 1, AI centrality 0 out of 100. GB, London.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 0 out of 100)
- Location: GB, London
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/7469fae8-77d6-45c8-9832-82dddbb5a9e1

## Description

The Service Transition Lead is responsible for ensuring the controlled and structured transition of services from project delivery into the Run & Operate (R&O) steady-state operating model for the HMRC DCE programme. This role acts as the bridge between delivery workstreams and the operational support function, ensuring that all services are fully documented, tested, and accepted before entering live service. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Eligibility for UK Government Security Clearance is required for this role (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels) Key job responsibilities As an experienced Service Transition Leader, you will be responsible for: 1. Own and drive the end-to-end service transition process for all workloads migrating from the legacy HMRC data centre environment into the target AWS platform. 2. Develop and maintain the Service Transition Plan, ensuring alignment with programme milestones, Day 1 R&O readiness dates, and contractual obligations. 3. Define and manage service acceptance criteria in collaboration with the R&O Lead, ensuring all services meet operational readiness standards before go-live. 4. Establish and chair AWS Service Transition Review Boards to formally assess and approve the handover of services from delivery into R&O. 5. Ensure all required operational documentation is produced to the agreed standard, including but not limited to: •Runbooks and standard operating procedures (SOPs) •Architecture and configuration documentation •Monitoring and alerting configurations •Incident, problem, and change management processes •Disaster recovery and business continuity plans •Support models and escalation paths 6. Work with delivery workstream leads to identify transition risks, dependencies, and issues, and manage these through to resolution. 7. Coordinate Early Life Support (ELS) periods for each transitioned service, defining entry and exit criteria and ensuring appropriate support coverage. 8. Ensure knowledge transfer from project delivery teams to the R&O support team is completed effectively and evidenced. 9. Maintain a service catalogue and configuration management database (CMDB) entries for all transitioned services. 10. Provide regular transition status reporting to the R&O Lead and wider programme governance, including readiness dashboards and risk registers. 11. Interface with HMRC stakeholders to ensure customer acceptance of transitioned services and alignment with their operational expectations. 12. Support the development and continuous improvement of the R&O operating model as new services are brought into scope. Be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels A day in the life Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our

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