# ServiceNow Product Owner at Masdar

Masdar is hiring a ServiceNow Product Owner in Abu Dhabi, United Arab Emirates. Level rates it Little AI ●○○○; you can [apply on Masdar](https://jobsbylevel.com/go/a18029f2-6fb0-4f2b-90d2-42d544d05872?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Abu Dhabi, Abu Dhabi, United Arab Emirates.

## Details

- Company: [Masdar](https://jobsbylevel.com/companies/masdar)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Abu Dhabi, Abu Dhabi, United Arab Emirates
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/a18029f2-6fb0-4f2b-90d2-42d544d05872?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=servicenow-product-owner-at-masdar-732ad6

## Description

Established in 2006, Masdar (Abu Dhabi Future Energy Company) is a global clean energy leader, transforming how the world produces and consumes energy through bold innovation and commercial excellence. Masdar is a clean energy investor, developer and operator, advancing renewable energy projects across key markets and technologies, with a global project portfolio capacity to date of over 65 gigawatts (GW). Jointly owned by TAQA, ADNOC and Mubadala , Masdar is driving the scale-up of renewables worldwide, targeting a portfolio capacity of 100GW by 2030. To own and transform ServiceNow into Masdar's centralised enterprise workflow and service management platform, driving standardisation, automation, and measurable adoption across IT, HR, Facilities, and Corporate Services, owning the end-to-end product strategy, roadmap, governance, and vendor delivery. The ServiceNow Product Manager is accountable for evolving ServiceNow from a traditional IT ticketing tool into a comprehensive digital workflow engine: advancing ITIL and ITOM maturity, centralising service requests securely and compliantly across all business functions, enabling scalable automation and AI-powered virtual agent capabilities (Now Assist / Virtual Agent), and providing clear visibility into adoption and value realisation. The role retains internal ownership of platform direction, architecture standards, and development governance in a multi-vendor delivery model, holding implementation partners accountable to outcome-based SLAs and ensuring Masdar is never dependent on a vendor for platform IP, runbooks, or configuration knowledge. Key Accountabilities : Own and define the ServiceNow product vision and multi-year roadmap , transitioning from an ITSM tool to Masdar's enterprise workflow and service management platform across IT, HR, Facilities, and Corporate Services. Manage and prioritize the product backlog by business value, standardization, and automation potential; enforce an Out-of-the-Box (OOTB) adoption-first strategy to minimize customization and technical debt. Maintain a rolling 3-year platform business case , quantifying the value of ServiceNow expansion and using it to justify roadmap investment decisions to the Director. Conduct annual ServiceNow platform health assessments, covering technical debt, upgrade readiness, OOTB deviation index, license utilization, an-d integration dependency risks , presenting findings and a remediation roadmap to the Director. Drive centralization of all service requests into ServiceNow across IT (ITSM, ITOM, ITAM, SecOps), HR Shared Services (HRSD), and Facilities / Corporate Services. Own and maintain a ServiceNow Function Onboarding Playbook , a standardized process for bringing new business functions onto the platform, covering requirements assessment, process mapping, OOTB configuration, UAT, training, and hyper care. Target onboarding time: 8–12 weeks per function. Maintain a Shadow Tool Register , tracking all service management, ticketing, and workflow tools operating outside ServiceNow across Masdar and its entities; define and execute a consolidation roadmap to eliminate duplicates within an approved timeline, with quarterly progress reported to the Director. Partner with Finance to ensure ServiceNow financial management modules or integrations support transparent IT cost allocation and chargeback. Define a ServiceNow governance model for Masdar's 100%-owned entities , determining which entities share the core instance, which require federated configurations, and how data sovereignty and access controls are managed across entity boundaries. Lead the evolution of ITIL v4-aligned processes , incident, problem, change, and request management , ensuring ServiceNow drives process discipline, not just ticket logging. Define and own the CMDB data governance model , including CI ownership by domain, discovery rules, reconciliation processes, and a CMDB accuracy KPI (target: >90% CI accuracy for production systems)

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/servicenow-product-owner-at-masdar-732ad6

Source: https://jobsbylevel.com/jobs/servicenow-product-owner-at-masdar-732ad6

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