# ServiceNow Solution Architect (m/f) at PwC

PwC is hiring a ServiceNow Solution Architect (m/f) in Bratislava, Slovakia. Level rates it Uses AI ●●○○; you can [apply on PwC](https://jobsbylevel.com/go/2fdd612f-a6af-4ccf-b278-f2b4ea76165d?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. Bratislava.

## Details

- Company: [PwC](https://jobsbylevel.com/companies/pwc)
- AI level: AI Level 2 (score 45 out of 100)
- Location: Bratislava
- Posted: October 2, 2026
- Apply: https://jobsbylevel.com/go/2fdd612f-a6af-4ccf-b278-f2b4ea76165d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=servicenow-solution-architect-m-f-at-pwc-41a3be

## Prepare for this job

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## Description

Job Description & Summary Join PwC’s Advanced Technology Solutions team as a ServiceNow Solution Architect (m/f) and help shape enterprise-scale service management solutions for leading global clients and complex internal platform environments. This role is suited to experienced ServiceNow architects who can define end-to-end architecture, guide delivery across multiple stakeholders, and ensure platform solutions are scalable, secure, supportable, and aligned with long-term business and technology goals. We are looking for candidates with deep ServiceNow architecture expertise, strong understanding of cross-product platform design , and the ability to translate complex business and technical requirements into clear solution blueprints, governance standards, and technical decisions. You should be comfortable working across architecture, engineering, integration, security, data, and product teams while influencing senior stakeholders across global delivery environments. At PwC, AI proficiency is a core capability for modern technology teams, helping deliver faster, higher-quality, and more innovative solutions. We use AI across software development, architecture, data, cloud, automation, and analytics, with tools such as GitHub Copilot, Cursor, Claude Code, and our own ChatPwC. Through collaborations with leaders like Microsoft and OpenAI , we bring state-of-the-art AI into everyday work. We expect candidates to actively use AI tools responsibly to improve productivity, strengthen solution design, and deliver scalable, high-impact outcomes. The Role: This role focuses on enterprise-scale ServiceNow solution and platform architecture within a global Service Management Platform environment. You will act as the architecture and design authority for assigned initiatives, shaping target-state architecture for a new global instance and supporting the delivery of new ServiceNow products and services. The work spans cross-product architecture, integrations, data and service models, platform security, governance, and solution delivery . You will help ensure that solutions are built using strong platform patterns, remain maintainable and upgradeable, and align with enterprise architecture standards and business outcomes. What you will do: Own end-to-end ServiceNow solution architecture from discovery and option analysis through design, build, testing, deployment, and transition to operations Translate business and technical requirements into architecture blueprints, solution designs, data models, integration designs, technical specifications, and architecture decision records Define and govern platform architecture principles, reusable patterns, development standards, security controls, and technical guardrails Design solutions using ServiceNow baseline capabilities and proven patterns, while challenging unnecessary customization and reducing technical debt Architect secure, resilient, and supportable integrations using APIs, IntegrationHub, MID Servers, identity and access controls, and enterprise data exchange patterns Provide architecture leadership for ServiceNow data and service models, including CMDB and CSDM alignment, service relationships, data ownership, lifecycle, reconciliation, and governance Lead architecture workshops and design reviews, document trade-offs and risks, and secure alignment from business and technology stakeholders Review and approve detailed designs and critical configurations, and guide developers and implementation partners to ensure delivery aligns with approved architecture Address non-functional requirements such as performance, scalability, availability, security, privacy, compliance, observability, disaster recovery, and supportability Maintain architecture documentation and support planning across releases, upgrades, environments, testing, and operational readiness Act as a trusted advisor to senior stakeholders and mentor architects, developers, product teams, and delivery partners What we are

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