# Servicing Delivery Lead at Capital One AI Level 1, AI centrality 19 out of 100. Toronto, ON. ## Details - Company: [Capital One](https://jobsbylevel.com/companies/capital-one) - AI level: AI Level 1 (score 19 out of 100) - Location: Toronto, ON - Salary: $130k-$148k - Posted: October 7, 2026 - Apply: https://jobsbylevel.com/go/27a1d301-6c63-48d4-8dbc-4cbae48c2310 ## Description 161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Servicing Delivery Lead About Capital One Canada. For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms. Are you ready to redefine what’s next? About the Team The Servicing Delivery team operates as the strategic engine behind our customer and internal operations. We function as a versatile, high-impact group of operational leaders and transformation experts deployed across the enterprise—from Customer Resiliency and Fraud to Payments and Customer Service. Our mandate is to architect operational excellence, drive digital modernization, and oversee critical business processes that deliver on our customer promises. As a team, we combine a rigorous analytical approach with the execution power of industry-leading operations. You will be part of a highly fungible, strategic cohort that leads cross-functional process transformations, manages complex vendor ecosystems, and leverages data and AI to build next-generation risk and quality management frameworks. If you thrive in a dynamic environment where you can shape strategy, influence enterprise stakeholders, and drive measurable operational shifts, this team is your catalyst. Your Responsibilities Direct an expansive, hybrid operational ecosystem, including an internal Quality Management Office (QMO), Mailroom operations, and an outsourced Customer Service back-office function. Lead, mentor, and scale a multi-tiered organization comprising direct associates, onshore contractors, and a broad team of Quality Assurance analysts. Cultivate a high-performance culture focused on operational rigor, continuous improvement, and robust talent development. Serve as the primary Process Owner (PcO) for multiple servicing processes, ensuring seamless execution, strict control adherence, and continuous risk mitigation. Oversee core quality assurance and intent monitoring functions utilizing KPI frameworks and advanced data analytics to diagnose process health and prevent breakdowns. Architect and execute a comprehensive modernization roadmap for the QMO organization, actively integrating Artificial Intelligence (AI) and automated capabilities into assessment workflows. Continuously re-engineer existing workflows into target-state solutions, reducing manual effort and driving enterprise-wide operational efficiency. Act as a trusted advisor and negotiator across distinct business lines, aligning Servicing Delivery capacity and strategic focus with the broader objectives of the Bank. Basic Qualifications: At least 5 years of experience in management consulting, business transformation, process management, or operational risk management. At least 5 years of experience driving cross-functional strategic initiatives, managing enterprise stakeholders, and influencing senior leadership. At least 3 years of experience leading, coaching, and developing high-performing teams. At least 1 year of experience leveraging data analytics and business intelligence (e.g., SQL, Power BI, Alteryx) to optimize processes, assess risk, or drive strategic decision-making. Preferred Qualifications: Proven track record leading digital enablement, workflow The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/servicing-delivery-lead-at-capital-one-4c4f45 Source: https://jobsbylevel.com/jobs/servicing-delivery-lead-at-capital-one-4c4f45 ## Cite this page Level. https://jobsbylevel.com/jobs/servicing-delivery-lead-at-capital-one-4c4f45. Get job alerts: https://jobsbylevel.com/newsletter