# Servicing Operations Coordinator II at Point

Point is hiring a Servicing Operations Coordinator II. It pays $71k-$79k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/ace1c4ea-9bdc-460b-b6a1-05cfcdf6ce96).

AI Level 1, AI centrality 29 out of 100. United States.

## Details

- Company: [Point](https://jobsbylevel.com/companies/point)
- AI level: AI Level 1 (score 29 out of 100)
- Location: United States
- Salary: $71k-$79k
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/ace1c4ea-9bdc-460b-b6a1-05cfcdf6ce96

## Description

About Point ✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. ✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. ✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers. ✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area . ✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S. while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. Select roles may require onsite work at our Palo Alto office one day per week. Local or 100% Remote About the role As a Servicing Operations Coordinator II at Point, you’ll help homeowners navigate their Home Equity Investments (HEIs), providing clear, empathetic support and resolving complex servicing requests. From payoff inquiries and property sales to appraisal reviews and title-related questions, you’ll coordinate with homeowners, external partners, and internal teams to ensure accurate and timely resolutions. This role combines customer service, document review, and problem-solving. You’ll take ownership of servicing issues, maintain accurate records, and help improve workflows as our operations evolve. Success requires sound judgment, attention to detail, and the ability to balance operational efficiency with a positive homeowner experience. Your responsibilities Respond to homeowner inquiries regarding Home Equity Investments via phone, email, and internal servicing channels with professionalism, empathy, and accuracy. Handle more complex or escalated homeowner servicing requests, including payoff inquiries, appraisal reviews, title-related questions, sales transaction coordination, and servicing disputes. Make outbound calls to homeowners, real estate agents, escrow/title companies, insurance providers, and local counties as necessary to resolve servicing matters. Review and process HEI-related servicing documentation, including valuation reports, sales contracts, payoff requests, insurance documents, authorization forms, and other servicing records. Analyze sales contracts, appraisals, title information, and supporting documentation for accuracy, completeness, and servicing risk considerations. Support payoff and property sale workflows while ensuring adherence to servicing timelines and operational requirements. Assist homeowners facing financial or operational challenges with empathy, professionalism, and strong customer service. Investigate and resolve servicing exceptions, discrepancies, and operational issues with minimal supervision. Help identify process improvement opportunities and provide feedback on servicing workflows, tooling, and operational efficiencies. Utilize Point’s proprietary servicing systems and operational tools to maintain accurate servicing records and ensure proper documentation. About you Strong ownership and accountability, with the ability to work independently, solve problems, and use available resources effectively. Excellent communication skills, with confidence supporting homeowners by phone and email through both routine questions and escalated situations. A customer-focused, solutions-oriented approach that balances operational efficiency with empathy and a positive homeowner experience. Comfortable navigating ambiguity and complex servicing situations in a fast-paced, evolving environment. Collaborative and able to work effectively across teams to resolve issues and support homeowners. Curious and proactive in identifying knowledge gaps,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/servicing-operations-coordinator-ii-at-point-8c4de9

Source: https://jobsbylevel.com/jobs/servicing-operations-coordinator-ii-at-point-8c4de9

## Cite this page

Level. https://jobsbylevel.com/jobs/servicing-operations-coordinator-ii-at-point-8c4de9.

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