# SKYWISE - Customer Support Specialist - AMER - Contract at Airbus

Airbus is hiring a SKYWISE - Customer Support Specialist - AMER - Contract in Waterloo, Canada. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/8e99acb6-5e00-44e4-a597-9f62e297440a?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. Waterloo.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Waterloo
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/8e99acb6-5e00-44e4-a597-9f62e297440a?utm_medium=ai-agent

## Description

Job Description: Skywise provides comprehensive, integrated solutions that drive operational efficiency, enhance safety, and support business growth for airlines and the wider aerospace industry worldwide. Our innovative portfolio spans Electronic Flight Bag (EFB) solutions, flight operations, crew planning, digital maintenance, tech ops, ground ops, maintenance capabilities, and predictive insights, all designed to navigate the complexities of modern air travel. With a commitment to fostering digital transformation, we leverage cutting-edge technologies to empower our customers to achieve optimal performance and maintain their competitive edge in a rapidly evolving market. The Product Support Representative (PSR) serves as the primary technical bridge between our digital ecosystem and our airline customers. This is a high-impact role focused on deploying advanced digital solutions and ensuring operational excellence. The PSR acts as the technical face of the company, working directly with customers, both remotely and on-site, to navigate the complexities of modern flight operations. The ideal candidate is customer-focused, analytical, and possesses a strong problem-solving mindset. Primary Responsibilities Ticket Processing Ticket Monitoring Production of Visuals and Presentations Business Process Review Meeting Facilitation Crisis Response Tracking Additional Tasks for Product-related activities: Gain advanced knowledge of one or more Skywise products (PBS, NOC, NFP, Mission+, Flysmart+, AODB, etc) Provide product support as needed within capabilities Qualifications and Skills Education and Experience Bachelor’s Degree or College Diploma (completed or currently pursuing) in Aviation, Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical experience. Preferred: 1+ years of professional experience in a customer-facing technical support or implementation role Technical Proficiency SaaS Expertise: Proven ability to identify, reproduce, and resolve technical issues within complex software workflows and logs. Data Literacy: Familiarity with Big Data, AI, databases, or web technologies is highly preferred. - Aviation Knowledge: Understanding of Airline Maintenance, Engineering, Flight Operations, or Technical Operations (and relevant regulatory frameworks) is a significant advantage. Core Competencies Communication: Fluent in English (written/verbal), with the ability to translate complex technical concepts. Problem-Solving: A proactive, analytical mindset capable of making rapid, accurate decisions during operational disruptions. Autonomy: Highly organized with the ability to multitask and manage priorities in a fast-paced environment. What we Offer: Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, Skywise is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. As part of our family, you will enjoy: Being part of Airbus Network Flexible hours Hybrid working environment (3 days in office) Free parking Vacation Days (15 - 25) Professional Development Day Christmas shut down Summer core hours Strong work-life balance Casual dress code Competitive group benefits plan Strong focus on mental health support benefits Sick and Personal days RRSP matching program Life Insurance Access to Employee Share Scheme Maternity & Paternity benefits Referral program Rewards and Recognition program Training and Development Support Monthly Lunch and Learns Fitness & Wellness reimbursement An active social committee Organized Volunteer Events Game room, including a flight simulator! Active Inclusion & Diversity Committee And much more AI Disclosure: No artificial intelligence tools are used to screen, assess, or select candidates for this role Selection and Hiring Commitment We thank all applicants for applying. Only selected applicants will be contacted. Skywise is committed to creating an environment and a culture where everyone

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/skywise-customer-support-specialist-amer-contract-at-airbus-402890

Source: https://jobsbylevel.com/jobs/skywise-customer-support-specialist-amer-contract-at-airbus-402890

## Cite this page

Level. https://jobsbylevel.com/jobs/skywise-customer-support-specialist-amer-contract-at-airbus-402890.

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