# SKYWISE - Customer Support Specialist - EMEA Region - Crew Efficiency at Airbus

Airbus is hiring a SKYWISE - Customer Support Specialist - EMEA Region - Crew Efficiency in Gdansk, Poland. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/a200a1c0-8434-4834-a302-cf09774e008e?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Gdansk.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Gdansk
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/a200a1c0-8434-4834-a302-cf09774e008e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=skywise-customer-support-specialist-emea-region-crew-efficiency-at-airbus-07886d

## Description

Job Description: Skywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end operations, Skywise combines aircraft manufacturer expertise and digital know-how to transform operational complexity into predictable and profitable performance, ensuring resilient and more sustainable operations. As Customer Support Specialist, you’ll be part of Customer Experience at Skywise, within the Deployment and Support team of EMEA Region. You’ll be responsible for the support and services of Flight Operations Solutions delivered to the customers. The Flight Operations Solutions address Flight Ops, Ground Administration, and Flight Ops Monitoring applications. You’ll provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products in line with business needs. Responsibilities: Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures. Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction. Manage and be responsible for multiple complex and technical queries submitted by customers through the Skywise Support Portal. Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA). Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues. Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries. Monitor customer satisfaction and build loyalty from customers by providing excellent customer service. Ensure Quality, good housekeeping & Health & Safety is always maintained. Organize and manage Customer events such as workshops, support seminars, training sessions Create synthetic reports on customers issues, concerns, needs and requests towards Skywise products and services Develop / Propose improvements on support procedures, operating modes and team organization Propose improvements on Skywise products and services Create the correct reporting of day-to-day activity Contribute to the right calculation of the KPI related to the support activity Write and maintain the products’ documentation Contribute to the knowledge and best practices of the group Must Haves: N-OC or similar product knowledge At least 3-5 years of proven, hands-on experience in a technical/IT aviation role, working directly with Airline Crew Management or Scheduling Systems and processes. Experience working with customer requests and issues in a strict time frame and adhering to SLA’s Proven ability to multitask during high stress situations and prioritize work. Strong communication skills written/verbal communication, organizational and customer service skills. Fluency in English written and spoken is a must. Nice to Haves: Understanding Hotel, Air and Ground Transportation requirements for Crew Understanding Crew duty and rest violations Understanding the relationship between crew details and flight operations such as crew qualifications/ training records and other information Understand the required daily reporting and tracking of crew and aircraft Understanding Irregular Operations (IROP) contingency plans Crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided Experience in providing product training Software You’ll Use: N-OC Freshdesk Google Suite What We Offer: Stable, full-time employment contract Flexible working hours with a hybrid model (3 days

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/skywise-customer-support-specialist-emea-region-crew-efficiency-at-airbus-07886d

Source: https://jobsbylevel.com/jobs/skywise-customer-support-specialist-emea-region-crew-efficiency-at-airbus-07886d

## Cite this page

Level. https://jobsbylevel.com/jobs/skywise-customer-support-specialist-emea-region-crew-efficiency-at-airbus-07886d.

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