# Skywise - Product Support Representative - EMEA Region - eOperations services at Airbus

Airbus is hiring a Skywise - Product Support Representative - EMEA Region - eOperations services in Gdansk, Poland. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/2508f8bd-318f-407b-8030-8f688063aa06?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Gdansk.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Gdansk
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/2508f8bd-318f-407b-8030-8f688063aa06?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=skywise-product-support-representative-emea-region-eoperations-services-at-airbus-03d5db

## Description

Job Description: Skywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end operations, Skywise combines aircraft manufacturer expertise and digital know-how to transform operational complexity into predictable and profitable performance, ensuring resilient and more sustainable operations. The Mission : As part of the Skywise Data Services (SDS) team, you will provide Level 2/3 technical support for eOperations (eOps) services. You will act as the technical interface for EMEA airline customers, managing the stability of data flows and resolving complex software incidents. Key Responsibilities Perform analysis and resolution of technical issues related to eOps and SDS platforms. Prepare the EIS (Entry Into Service) as a project, coordinating with multiple global stakeholders. Collaborate across the Airbus ecosystem, including DIIA (Digital Connected Aircraft Platform), SDOA (Digital Architect), 1SYAC (Connectivity IFE & Integ Platforms), SDSC (eOps solutions Deployment and Support), and 1VVAD (Maintenance Connectivity & Data). Participate in an on-call rotation to ensure service continuity during weekends or holidays. Technical Ecosystem & Requirements Proficiency in SQL for deep-dive troubleshooting. Hands-on experience or familiarity with IMACS , GDB , ArGO , and SOMF-GT . Understanding of ACARS communications, SPEC2000 formats, and FOQA/FDM (Flight Operational Quality Assurance / Flight Data Monitoring). Experience with FOMS (Flight Operations Management Systems) or MRO (Maintenance, Repair, and Overhaul) software. Understanding of Palantir Foundry , Cloud architecture , and API/ETL processes. Candidate Profile Experience: 3+ years in a technical customer support or application engineering role (L2/L3). Education: Degree in Computer Science, Information Technology, or an Aviation-related technical field. Communication: Fluency in English is mandatory; French, Spanish, or German is an asset. What We Offer: Stable, full-time employment contract Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre) Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period) Co-funding for meals and commuting Access to the latest knowledge and technologies enabling professional development Opportunity to work on international projects and collaborate with global teams, including occasional international travel Private medical coverage Sport card Mental health support platform Life insurance Access to Employee Share Scheme Employee referral program bonus (5000 PLN) Recruitment Roadmap: Step 1: Intro with HR Step 2: Interview with hiring manager Step 3: Interview with Hiring manager + Team Step 4: Short Exchange with HRBP + Offer Selection and Hiring Commitment We thank all applicants for applying. Only selected applicants will be contacted. Skywise is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process. Skywise Gdansk is operating within the Airbus Helicopters Polska Structure. At Airbus Helicopters Polska sp. z o.o. Gdańsk Plant, the "Internal procedure for reporting

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/skywise-product-support-representative-emea-region-eoperations-services-at-airbus-03d5db

Source: https://jobsbylevel.com/jobs/skywise-product-support-representative-emea-region-eoperations-services-at-airbus-03d5db

## Cite this page

Level. https://jobsbylevel.com/jobs/skywise-product-support-representative-emea-region-eoperations-services-at-airbus-03d5db.

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