# SMB Growth Manager - Amazon Shipping, IN Amazon Shipping at Amazon

Amazon is hiring an SMB Growth Manager - Amazon Shipping, IN Amazon Shipping in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/19283f22-d84a-4a49-a236-e69787f2965a?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. IN, KA, Bengaluru.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 0 out of 100)
- Location: IN, KA, Bengaluru
- Posted: October 5, 2026
- Apply: https://jobsbylevel.com/go/19283f22-d84a-4a49-a236-e69787f2965a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=smb-growth-manager-amazon-shipping-in-amazon-shipping-at-amazon-37c66b

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/smb-growth-manager-amazon-shipping-in-amazon-shipping-at-amazon-37c66b

## Description

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide? Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort. The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth. Key job responsibilities Key responsibilities: 1. Volume & Revenue Growth - Own and drive volume and revenue targets for the SMB shipper segment - Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage - Develop and implement strategies to increase share of wallet among existing SMB shippers - Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth 2. Account Management - Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities - Proactively identify at-risk accounts and implement retention strategies to reduce churn - Negotiate and manage commercial terms in alignment with business objectives 3. Product and Program Interventions - Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment. - Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions - Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers 4. Customer Service Team Management -Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base Basic qualifications - 3+ years of program or project management experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 5+ years in logistics industry, driving scalable product and program solutions for the business - 3+ years experience in sales / account management / business development Preferred qualifications - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: https://jobsbylevel.com/jobs/smb-growth-manager-amazon-shipping-in-amazon-shipping-at-amazon-37c66b

## Cite this page

Level. https://jobsbylevel.com/jobs/smb-growth-manager-amazon-shipping-in-amazon-shipping-at-amazon-37c66b.

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