# Social Impact Solution Manager at Serco

Serco is hiring a Social Impact Solution Manager. Level rates it Little AI ●○○○; you can [apply on Serco](https://jobsbylevel.com/go/32fa1ac2-982b-432c-96e1-7c1fbbd180f1?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Remote (Home Based, West Midlands, United Kingdom).

## Details

- Company: [Serco](https://jobsbylevel.com/companies/serco)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Remote (Home Based, West Midlands, United Kingdom)
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/32fa1ac2-982b-432c-96e1-7c1fbbd180f1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=social-impact-solution-manager-at-serco-5f28ac

## Description

Social Impact Solution Manager Home-based – travel as per business need Full Time, Permanent Band 3 / Competitive Salary (depending on experience) Here at Serco, social value plays an increasingly important role in helping us win good business and deliver meaningful outcomes for our customers and communities. We are looking for an experienced Social Impact Solution Manager to lead the development of compelling, evidence-based and deliverable social value solutions across our strong and varied bid pipeline. This is a fully bid-focused role, so it is essential that you have previously worked on bids and understand how to develop solutions within a competitive environment. You will work across multiple bids, often at different stages, and help position Serco to secure the highest possible social value evaluation scores. Working within our UK&E Growth and ESG function, you will have the creativity and scope to develop social value programmes that respond directly to what matters to each customer, while ensuring every commitment is realistic, costed, measurable and capable of being delivered As part of this you’ll: You will work at the front end of the opportunity lifecycle, looking ahead at bids coming through the pipeline and developing an early understanding of the customer, their priorities and the outcomes they want to achieve. Partnering with bid teams, operational leaders, Finance, Commercial, subject matter experts and external organisations, you will bring the right people together to develop impactful social value solutions. You will influence stakeholders, challenge assumptions and secure the necessary agreement and sign-off before commitments are included within a bid. You will: Lead the design and development of social value solutions across multiple competitive bids. Analyse upcoming opportunities and build an early understanding of customer priorities, evaluation criteria and social value requirements. Translate customer requirements and social value KPIs into creative, measurable and deliverable programmes. Produce high-quality, compelling social value bid responses tailored to the customer and evaluation criteria. Lead the social value workstream through bid governance, including Red Reviews and Black Hat reviews. Coordinate and influence senior stakeholders, subject matter experts and delivery teams to shape the strongest possible solution. Challenge the ambition, evidence, cost, feasibility and deliverability of proposed commitments. Secure stakeholder agreement, governance approval and appropriate sign-off. Ensure solutions are properly costed, supported by evidence and structured to achieve the highest possible evaluation score. Translate successful bid commitments into clear, contract-ready delivery plans with owners, milestones, measures and reporting requirements. Manage social value risks and dependencies throughout the bid process. Identify and develop relationships with external partners that can support the successful delivery of agreed commitments. Track developments in social value policy, regulation, competitor activity and market practice, using these insights to strengthen Serco’s approach. What you’ll need to do the role: It is essential that you have direct experience of working on bids. This role is entirely focused on developing social value solutions within a competitive bidding environment, rather than the operational delivery of an existing social value programme. You will also bring: Experience of owning or making a significant contribution to social value solutions within competitive bids. Strong knowledge of PPN 026, the Social Value Model and their application across the commercial lifecycle. Experience of interpreting customer requirements and turning them into compelling, measurable and deliverable solutions. The ability to develop solutions that can be evidenced, costed, approved and clearly articulated within a bid response. Strong bid writing and editing skills, with the ability to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/social-impact-solution-manager-at-serco-5f28ac

Source: https://jobsbylevel.com/jobs/social-impact-solution-manager-at-serco-5f28ac

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Level. https://jobsbylevel.com/jobs/social-impact-solution-manager-at-serco-5f28ac.

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