# Software Development Engineer, Amazon Customer Service  at Amazon

Amazon is hiring a Software Development Engineer, Amazon Customer Service  in Seattle, United States. It pays $185k-$250k a year and Level rates it Works on AI ●●●○; you can [apply on Amazon](https://jobsbylevel.com/go/bd444f89-f190-4871-8bcf-91b3cb653f02?utm_medium=ai-agent).

AI Level 3, AI centrality 70 out of 100. US, WA, Seattle.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 3 (score 70 out of 100)
- Location: US, WA, Seattle
- Salary: $185k-$250k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/bd444f89-f190-4871-8bcf-91b3cb653f02?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=software-development-engineer-amazon-customer-service-at-amazon-ea43f2

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/software-development-engineer-amazon-customer-service-at-amazon-ea43f2

## Description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience. Key job responsibilities - Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers. - Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon. - Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence. About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback — through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution — to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon. Basic qualifications - 3+ years of engineering team management experience - 8+ years of leading the definition and development of multi tier web services experience - 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience - 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience - 5+ years of Software Engineer, Software Developer, or related occupational experience - Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams Preferred qualifications - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers - 1+ years of developing large-scale, multi-tiered

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/software-development-engineer-amazon-customer-service-at-amazon-ea43f2

Source: https://jobsbylevel.com/jobs/software-development-engineer-amazon-customer-service-at-amazon-ea43f2

## Cite this page

Level. https://jobsbylevel.com/jobs/software-development-engineer-amazon-customer-service-at-amazon-ea43f2.

Get job alerts: https://jobsbylevel.com/newsletter