# Software Development Engineer, Customer Experience and Business Trends at Amazon

Amazon is hiring a Software Development Engineer, Customer Experience and Business Trends in Hyderabad, India. Level rates it Works on AI ●●●○; you can [apply on Amazon](https://jobsbylevel.com/go/02c6042c-6750-469a-a291-9d96124d7c8e?utm_medium=ai-agent).

AI Level 3, AI centrality 64 out of 100. IN, TS, Hyderabad.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 3 (score 64 out of 100)
- Location: IN, TS, Hyderabad
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/02c6042c-6750-469a-a291-9d96124d7c8e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=software-development-engineer-customer-experience-and-business-trends-at-amazon-e1a22b

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/software-development-engineer-customer-experience-and-business-trends-at-amazon-e1a22b

## Description

Amazon Customer Experience and Business Trends (CXBT) is looking for a talented Software Development Engineer (SDE) to build innovative solutions that drive deeper Customer Experience (CX) insights and faster CX improvements across Amazon. As an SDE, you will contribute to a variety of high-impact initiatives that empower our partners. These initiatives include generating data-driven insights through personalized business applications and data infrastructure enhancements, creating seamless workflow experiences by improving our core platform and developing streamlined stakeholder interactions, and cultivating compliance-first solutions that implement robust access controls and raise the bar on security and data governance. Key job responsibilities - Lead and participate in the full development life-cycle, including design, development, and implementation of code, tools, and scripts for one or more systems. - Engage in full-stack development, designing and building scalable, robust web applications and services that enhance the overall customer experience. - Develop and integrate Generative AI (GenAI) solutions to create intelligent, personalized customer interactions and automate complex processes. - Innovate and improve processes to enhance key business outputs and drive continuous improvement. - Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions. - Leverage your strong coding skills, technical depth, and passion for solving complex problems. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: https://jobsbylevel.com/jobs/software-development-engineer-customer-experience-and-business-trends-at-amazon-e1a22b

## Cite this page

Level. https://jobsbylevel.com/jobs/software-development-engineer-customer-experience-and-business-trends-at-amazon-e1a22b.

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