# Software Development Engineer, Customer Experience and Business Trends at Amazon

Amazon is hiring a Software Development Engineer, Customer Experience and Business Trends in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/491c4e75-73e6-429a-9562-0e9466ba0409?utm_medium=ai-agent).

AI Level 1, AI centrality 7 out of 100. IN, KA, Bengaluru.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 7 out of 100)
- Location: IN, KA, Bengaluru
- Posted: October 18, 2026
- Apply: https://jobsbylevel.com/go/491c4e75-73e6-429a-9562-0e9466ba0409?utm_medium=ai-agent

## Description

Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our customers’ experience across different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for a scale-focused and customer-obsessed Software Development Engineer. As an SDE, you will be part of a team that adds new capabilities to our customers through core engineering and AI/ML methodologies. The solutions heavily leverage technology to challenge conventional wisdom with hard data. Our SDEs solve complex problems and get to see the impact of their work first-hand. In this role you will have the opportunity to exercise your creativity and explore ideas to simulate and quantify any aspect of the customer experience. Key job responsibilities - Design, develop, and maintain scalable software solutions for data collection and analysis platforms - Build and optimize automated data collection frameworks across different surfaces (web, mobile) - Collaborate with cross-functional teams to understand requirements and implement efficient solutions - Write high-quality, maintainable code while following best practices and design patterns - Participate in code reviews and contribute to technical documentation - Debug production issues and implement performance improvements - Work with ML technologies and LLM driven extraction services to enhance data processing capabilities - Contribute to architecture decisions and technical strategy - Mentor junior developers and participate in team's agile development process A day in the life You'll work closely with Product Managers, Data Scientists, and other engineers to build tools that enable large-scale data collection and analysis. You'll tackle challenges ranging from Automated Data Collection framework development to building new features for our self-service tools, while ensuring high performance and reliability. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: https://jobsbylevel.com/jobs/software-development-engineer-customer-experience-and-business-trends-at-amazon-eb1dbf

## Cite this page

Level. https://jobsbylevel.com/jobs/software-development-engineer-customer-experience-and-business-trends-at-amazon-eb1dbf.

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