# Software Development Engineer III, Associate Experience, Amazon Customer Service at Amazon

Amazon is hiring a Software Development Engineer III, Associate Experience, Amazon Customer Service in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/8fe73333-f10d-4e8c-bb24-4ac21ec29257?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. IN, TS, Hyderabad.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 32 out of 100)
- Location: IN, TS, Hyderabad
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/8fe73333-f10d-4e8c-bb24-4ac21ec29257?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=software-development-engineer-iii-associate-experience-amazon-customer-service-at-amazon-66cc2c

## Description

Amazon Customer Service (CS) is hiring a Software Development Engineer III to join the Associate Experience team. Our organization is at the forefront of customer experience, seeking to delight customers in every interaction, whether through self-serve technology and tools (e.g., chatbots) or direct engagement with our Customer Service Associates (CSA). Customer Service delivers effective, empathetic, and efficient issue resolution, while championing defect elimination across the entire company and relentlessly advocating on behalf of customers. As a Software Development Engineer III on this team, you will lead the design, architecture, and delivery of comprehensive customer engagement services and solutions that anticipate and resolve customer questions at global scale. You will define technical strategy and drive cross-functional alignment to evolve our technology platform, owning systems that power the ultimate customer service experience. You will set engineering best practices, raise the technical bar across the team, and mentor engineers at all levels. You should thrive on solving ambiguous, complex technical problems, designing scalable and highly available solutions, and feel strongly about building reliable software with a customer-centric mindset. We use Scrum, test-driven development, and continuous deployment to deliver projects by making effective trade-offs between time, quality, and resources. If you are results-oriented, data-driven, and passionate about creating innovative customer experiences through technology, we would love to connect with you. Key job responsibilities Lead the design, architecture, and delivery of software services and tools that solve complex, ambiguous business and operational problems, with a focus on simplicity, scalability, and long-term maintainability Own the technical roadmap for critical systems, driving optimization and evolution for performance, reliability, and maintainability at Amazon scale Make high-judgment technical decisions on system design, technology selection, and problem-solving approaches with minimal guidance, setting precedents that influence team-wide standards Proactively identify and mitigate technical risks across projects, driving resolution and escalating strategically when appropriate Lead design reviews and drive technical alignment across engineering and cross-functional teams, influencing direction beyond immediate team boundaries Define and enforce effective trade-offs between time, quality, and resources, ensuring high-quality delivery across multiple concurrent workstreams Define, track, and act on key metrics to optimize system performance and drive continuous improvement at a portfolio level Drive engineering process improvements and operational excellence, establishing best practices that raise the bar across the broader organization Mentor and develop engineers at all levels through technical guidance, code reviews, architecture discussions, and fostering a culture of learning and high standards Author and champion clear technical documentation, including design documents and operational runbooks, to support system ownership, team knowledge sharing, and organizational learning About the team The Associate Experience team develops products to support Amazon's Customer Service Associates (CSAs) in delivering seamless customer service. Our mission is to empower CSAs with intelligent solutions — powered by generative AI, machine learning, and automation — that anticipate customer needs and accelerate issue resolution at global scale. We build AI assistants, contact automation, and real-time insight tools that reduce CSA effort and improve the customer experience with every interaction. Our team values innovation, ownership, and collaboration, and you will have the opportunity to work alongside talented engineers who are passionate about using cutting-edge technology to make a meaningful impact on how millions of customers experience Amazon support.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/software-development-engineer-iii-associate-experience-amazon-customer-service-at-amazon-66cc2c

Source: https://jobsbylevel.com/jobs/software-development-engineer-iii-associate-experience-amazon-customer-service-at-amazon-66cc2c

## Cite this page

Level. https://jobsbylevel.com/jobs/software-development-engineer-iii-associate-experience-amazon-customer-service-at-amazon-66cc2c.

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